Job Description

KPMG is currently seeking a Lead Specialist to join our KPMG Spectrum practice.

Responsibilities:

* Develop, implement and continually refine and improve Operations and Service procedures, standards, and policies to conform to firm and client requirements
* Plan, organize and manage delivery model and staff to assure appropriate coverage to meet solution needs, client needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction, in a cost and risk efficient manner
* Performs people management responsibilities, such as inputs for annual performance reviews and team member development
* Manages service performance and quality management activities (reporting quality acceptance, improvement plans, performance reporting, modification of service levels and metrics, and issue resolution)
* Serves as internal point of contact for Client Success and Client personnel regarding establishment and management of operating targets and KPIs
* Works with the relevant organizations to ensure awareness of and in compliance with the applicable policies, procedures, laws and regulations

Qualifications:

* Minimum of five years of experience with shared services, managed services, and/or outsourcing for application services; minimum of two years of managing a large team (100+)
* Bachelor's degree; preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, in a global service delivery set-up
* Strong knowledge of AML laws and regulatory expectations, including those related to KYC, PEP and Sanctions
* Ability to execute on strategic planning, commercially astute; ability to understand engagement commercials and manage costs per FTE to an optimum level
* Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business including budgeting, forecasting and planning experience in an operational environment
* Strong communication and relationship building skills; ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS
* Travel as required
* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future