Job Description

JPMorgan Chase's Receivable Operations division is comprised of two areas of operation: Wholesale Lockbox and Public Sector Lockbox Operations. The firms Receivables Operations division enables customers to accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

As an Operations Manager, specific responsibilities will include, but are not limited to the following:
Lead a team of full and part-time front line employees.
Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring teams output and managing assigned personnel to ensure all throughput goals are achieved
Responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
Responsible for tracking team performance and implementing action plans that drive improved performance and high quality
Providing guidance and skill development for your personnel (Supervisors, Team Leads, and Transaction processing associates)
Identify any skill deficiencies for your team members and plan meaningful development with accountability and ownership
Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment where divers perspectives are sought out and valued
Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by each individual on the team
Must be flexible, be willing and able to adapt to and handle rapid change effectively. Must be willing to sell the changes and help team adjust to change
Effectively use data to manage your team to reflect month over month improvements
Partner and build relationships with continent workforce agency personnel to provide feedback and relevant coaching notes for contingent workers to ensure those team members are meeting stated objectives
Handling complex client relationship while utilizing service improvement tools and methodologies
Bachelor's degree in a business discipline or relevant work experience is preferred
Minimum 3 years' management/leadership experience
Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
Ability to understand end to end process flow, consider downstream impacts when making decisions
Ability to lead, direct, connect with, and be accessible for staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
Demonstrated ability to multi-task and balance numerous activities simultaneously
Results driven, not satisfied with status quo, always looking to improve process, productivity, culture, and cost
Must possess strong interpersonal skills with the ability to effectively communicate with technical, non-technical and business staff at all levels of the organization
Lead by example, be a role model for your team
Possess a natural curiosity, desire to learn, go deep in the process
Must inspect what you expect; ensure policies and procedures are being adhered to
Must be detail oriented
Must possess exceptional written and verbal communication skills
Demonstrate effective judgment and sound decision making skills
Effectively interact with all diverse groups within the organization
Functional experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint
Physical requirements: Sitting up to 95% of the time, Standing up to 95% of the time, Lifting up to 30% of the time and up to 50 pounds; Walking up to 95% of the time

Work schedule: B - W/TH/F/Sat 7am-5:30pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:
Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence up to 7 years