Customer Care Coordinator
Posted on: 26 Jan 2021
Corona, CA
Job Description
Job Description
Overview
POSITION SUMMARY:
Answer all customer and associate requests, emails, telephone calls and inquiries in a timely manner. Process and administer all customer and customer care associate requests with enthusiasm and professionalism. Support divisions, in a positive and efficient way, providing the customer with the best overall service experience.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Effectively and enthusiastically communicate with homeowners and professionally address their questions and/or concerns.
* Receive and process homeowner service requests in a timely manner per established ROC processes.
* Ability to utilize multiple operating systems concurrently.
* Support construction and customer care associates in all divisions with efficiency and urgency.
* Professionally communicate with multiple associates within all supported divisions.
* Meet or exceed daily/weekly deadlines as projected by management or as requested by the division.
* Flexible in taking on new assignments within the department.
* Perform all other duties as assigned.
Qualifications
EDUCATION AND ADDITIONAL REQUIREMENTS:
* Minimum one (1) year of customer service experience, preferably in homebuilding
* High school diploma or GED required
* Intermediate skills in Microsoft Word, Excel and organizational skills
* Minimum 50 WPM. Must be accurate for data entry
* Maintain regular attendance and punctuality relative to daily work schedule is required
* Good communication and interpersonal skills
* Valid drivers license
* Must possess professional attitude to represent company in a positive manner
* Follow directions from a supervisor
* Interact well with co-workers
* Understand and follow work rules and procedures
* Accept constructive feedback
* Team player
Lennar
Miami, FL
The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born.
In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names. Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company.
The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation. Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.
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IndustryHome and Garden
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No. of Employees11,626
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Website
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Jobs Posted1502
