Senior On-Site CSR (4205)
Posted on: 26 Jan 2021
Cape Girardeau, MO
Job Description
Summary
Under general supervision, the Senior On-Site CSR ensures customer expectations are accurately determined and are fully met. The Senior On-Site CSR may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location.
Duties
* Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for customers.
* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* May handle customer returns.
* May support specific customer(s).
* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
* Performs other duties as assigned.
Education/Experience:
Typically requires a high school diploma or GED and three (5) to five (10) years of related experience or an equivalent combination.
Disclaimer:
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPCs policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Genuine Parts Company
Atlanta, GA
Genuine Parts Company distributes automotive replacement, industrial parts and materials, and business products in North America, Australia, New Zealand, the United Kingdom, France, Germany, Poland, and Puerto Rico. The company distributes automotive replacement parts for imported vehicles, trucks, SUVs, buses, motorcycles, recreational vehicles, farm vehicles, small engines, farm equipment, and heavy duty equipment; and accessory items for automotive aftermarket, such as repair shops, service stations, fleet operators, automobile and truck dealers, leasing companies, bus and truck lines, mass merchandisers, farms, industrial concerns, and individuals.
It also distributes industrial replacement parts and related supplies, such as bearings, mechanical and electrical power transmission products, industrial automation products, hoses, hydraulic and pneumatic components, industrial and safety supplies, and material handling products for original equipment manufacturer, as well as maintenance, repair, and operation customers in equipment and machinery, food and beverage, forest product, primary metal, pulp and paper, mining, automotive, oil and gas, petrochemical, pharmaceutical, power generation, alternative energy, transportation, ports, and other industries, as well as for governments. In addition, the company provides a range of services and repairs comprising gearbox and fluid power assembly repair, process pump assembly and repair, hydraulic drive shaft repair, electrical panel assembly and repair, hose and gasket manufacture and assembly, and other services.
Further, it distributes office furniture, technology products, general office and school supplies, cleaning, janitorial and breakroom supplies, safety and security items, healthcare products, and disposable food service products to resellers. The company was founded in 1928 and is headquartered in Atlanta, Georgia.
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IndustryAutomotive
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No. of Employees50, 000
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Website
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Jobs Posted3304
