General Motors

Product Designer - Customer Experience Design-1

Posted on: 26 Jan 2021

Detroit, MI

Job Description

About GM

Theres never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision wont happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

As a Product Designer, you would collaborate with other designers, researchers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful design. The ideal candidate will have interaction and visual design skills, an understanding of user-centered design, and a passion for designing digital products.

Responsibilities

* Collaborate closely with team members to craft world-class user experiences across all products and platforms for vehicle features
* Balance user needs, technical constraints, and business objectives to solve problems effectively
* Craft interaction designs, advocating usability and user-centered design principles
* Create design deliverables to communicate your work including sketches, logic and flow, prototypes, wireframes, mockups, and specifications
* Measure and analyze user experience research and testing to validate designs, get user feedback, and identify opportunities to improve the customer experience
* Work with product owners and key stakeholders to brainstorm and identify opportunities, executing them as a flawless part of the overall user experience

Key Characteristics

Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it.

Creativity: You can generate numerous potential solutions to a problem. More importantly, product designers can screen out bad ideas and identify good ones. In our design environment, a designer needs the ability to brainstorm without ego attachment to any particular idea.

Superb communication skills: You can communicate broad concepts as well as fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose.

A quick study: You can understand systems and processes, both in software and in the real world. You will be required to digest and understand the many complex factors that govern vehicle design, from social and peer norms to a multinational regulatory environment. You will be able to successfully navigate those factors as you create design solutions.

Outstanding collaboration skills: You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.

Comfort with ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

Requirements

* 3+ years of experience creating user interfaces, digital products, or complex software applications across a range of channels
* Formal degree or training in HCI, Product Design, Interaction Design, Visual Design or related
* Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
* Open to feedback, knows how give and receive criticism, and how and when to defend design decisions
* Experience incorporating research into the design process
* Strong written, visual, and verbal communication skills
* Proficient in common design tools like Axure, Illustrator, Photoshop, InDesign, After Effects, and Sketch

Preferred Qualifications

* Ability to identify and apply technology to achieve design goals
* Prototyping experience (software and/or hardware development experience a plus)

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

General Motors

Detroit, MI

We envision a future of zero crashes, zero emissions and zero congestion, and we have committed ourselves to leading the way toward this future.

General Motors has been pushing the limits of transportation and technology for over 100 years. Today, we are in the midst of a transportation revolution. And we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want.

As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality.

Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.

Headquartered in Detroit, Michigan, GM is:

Over 180,000 people
Serving 6 continents
Across 23 time zones
Speaking 70 languages

At General Motors, innovation is our north star. As the first automotive company to mass-produce an affordable electric car, and the first to develop an electric starter and air bags, GM has always pushed the limits of engineering.

GM is the only company with a fully integrated solution to produce self-driving vehicles at scale.
We are committed to an all-electric future.
2.6 billion EV miles have been driven by drivers of five GM electrified models, including the Chevrolet Bolt EV.

Our future depends on responsible stewardship of the earth, and we continually seek creative and innovative solutions for the environment. Our policies and technologies promote a cleaner planet from supply chain to manufacturing to the vehicles we put on the road.

Across 14 recent new-vehicle launches, we’ve trimmed an average of 357 pounds per vehicle, saving 35 million gallons of gasoline and avoiding 312,000 metric tons of CO2 emissions per year.

Today, our vehicle manufacturing process has the lowest environmental footprint in our history, thanks to steady progress toward achieving our 2020 operational commitments to reduce energy, carbon, water and waste intensity.

We are General Motors. We transformed how the world moved through the last century. And we’re determined to do it again as we redefine mobility to serve our customers and shareholders and solve societal challenges.

 

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