Job Description

Fiduciary Trust International has been a trusted investment manager for individuals, families and foundations for more than 80 years. With world-class capabilities in investment management, trust and estate services, and custody services, we have the expertise to meet the requirements of the most sophisticated clients and their advisors, and can help assure that their families' needs will be met long into future generations.

In 2001, Fiduciary Trust joined forces with Franklin Resources, Inc., a global investment management company operating as Franklin Templeton. At Franklin Templeton, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000 employees working in 60 offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 65 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

Fiduciary Trust is hiring a Sr. UX Digital Architect.

Working within Fiduciary Virtual Channels, this role will be responsible for looking after the client portal for UHNW and HNW investors and advisors.

Core Responsibilities:

* Provide user experience leadership in terms of researching, presenting, and implementing appropriate and effective user-centered design solutions
* Provide thought leadership in terms of user experience strategy for major U.S. and/or international online programs
* Leads research initiatives as required, including contextual research, competitive and expert reviews, and usability studies, and recommends which research techniques are most appropriate for projects
* Provides mentorshiop and guidance for UX team members
* Serves as Lead Architect on design projects and directs the efforts of UX Architects assigned to the project
* Creates effective Web site and Web application user interfaces and information architectures
* Employs deep knowledge of user-centered design best practices to create effective user interface solutions
* Partners with cross-functional teams to achieve their Web-enabled business goals
* Effectively communicates design intent to business partners and technical developers by authoring wireframe documents that detail interaction specifications

Detailed Responsibilities:

* Direct iterative interface design process for browser-based user interfaces following usability best practices. Classify content, develop navigation recommendations and define workflows. Create or direct the creation of detailed wireframes to be used by developers in building the interface. Develop or direct the development of prototypes as necessary to communicate interaction design intent
* Consult with U.S. and/or international business units to determine appropriate user-centered approach to Web and front end application navigation and interaction content. Lead the development of navigation and interaction content for proper flow and successful scent of information. Lead the development of usability specifications.
* Lead the discovery and requirements gathering phase of projects, with direct responsibility for defining user needs via one-on-one interviews, surveys and similar methodologies. Conduct expert reviews of competitive sites and current FTI web pages and/or applications.
* Create protocols and facilitate one-on-one usability studies, documenting and analyzing test results, making recommendations based on findings. Develop or direct the development of prototypes for use in usability studies.
* Provide thought leadership in understanding new developments in the user experience field by visiting web sites and reading periodicals devoted to these topics. Visit competitor and other websites to be knowledgeable of financial services industry efforts in these fields. Pursue professional development and networking through professional organizations, conferences and/or seminars.
* Actively mentor junior members of the UX team in the application of user-centered design techniques and usability best practices.



Requirements:

* Passionate about producing standard-compliant web sites
* Highly self-motivated to learn how emerging web technologies can enhance the user experience while weaving in design best practices.
* Bachelor's degree (or higher), with major in Human Computer Interaction, Human Factors, Communications, Psychology, or equivalent. Evidence of continuing education in fields of usability and user-centered design.
* Further Master's degree, with major in Human Computer Interaction, Human Factors, Communications, Psychology, or equivalent would be desirable
* Four or more years experience creating Web-user interfaces and/or browser-based applications
* Familiarity with user-centered design process and Web usability best practices.
* Ability to provide thought leadership in the field of user-centered design and usability.
* Self-starter with ability to collaborate with and guide clients as a consultant and to work independently with minimal supervision.
* Excellent verbal communication and project management skills
* Familiarity with user research techniques, including surveys, focus groups, paper prototyping, and/or remote user testing.
* Familiarity with financial topics and mutual fund industry experience preferred.
* Solid working knowledge of Microsoft Visio
* Familiarity with prototyping tools such as Axure or iRise a plus
* Familiarity with usability study monitoring tools such as Decible and Google Analytics a plus
* Proven ability to develop insight into user needs and translate them into effective user interface designs that meet business goals.
* Experience working on creative teams and collaborating to deliver creative interactive design
* Functional supervision of user interface design efforts and usability studies by UX Architects
* Experience leading project teams
* Prior experience of translating business objectives into effective visual and interaction design
* Experience of lead architect responsibilities on website design projects

What makes Franklin Templeton unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards--the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Highlights of our benefits include:

* Three weeks paid time off the first year
* Medical, dental and vision insurance
* 401(k) Retirement Plan with 75% company match on your pre-tax and/or Roth, up to the IRS limits
* Employee Stock Investment Program
* Tuition Assistance Program
* Purchase of company funds with no sales charge

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals. Take some time to, meet some of our people, and see what it means to say, I AM Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at http://www.franklintempletoncareers.com/ to learn more about our company and our career opportunities.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com. In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.