Supv-Operations
Posted on: 25 Jan 2021
Knoxville, TN
Job Description
Job Description
Job ID: 443771BR
Address Line 1: 2645 Asbury Rd
City: Knoxville
State: Tennessee
Zip Code: 37914-6412
Position Status: Full-Time
Grade: 8
Work Hours: Varies
Job Description
POSITION OVERVIEW:
Lead employees to ensure customer satisfaction by moving all shipments on time and damage free
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Lead, manage, educate and develop company employees focusing on retention and growth
2. Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
3. Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
4. Plan daily manpower needs and set schedules to ensure customers freight is delivered and picked-up timely and damage free
5. Communicate job assignments coordinating with all employees ensuring direction is clear and concise
6. Monitor service freight and ensure cut time compliance
7. Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
8. Assist customers with rate quotes, claim information and setting appointments
9. Monitor actual performance data and gather information for reporting
10. Build relationships and positive communications with all business partners to ensure customers and companys service standards are met
11. Identify freight moving at incorrect weight and classification
12. Ensure all OS&D is identified and processed properly
13. Perform administrative functions as required
14. Comply with all applicable laws/regulations, as well as company policies/procedures
15. Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
Must possess high school diploma or equivalent
Must be able to travel as needed
Good written, verbal and interpersonal communication skills
Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
Able to work independently and as part of a team
Multi-tasked oriented and possess good organizational skills
Knowledge of Microsoft Office and Internet
WORKING CONDITIONS:
Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
Hours may vary due to operational need
Frequent contact with service center personnel; fast-paced, deadline oriented
Division Category: Operations
Company Name: FedEx Freight Inc.
FedEx
Memphis, TN
FedEx Corporation provides transportation, e-commerce, and business services worldwide. The company’s FedEx Express segment offers shipping services for delivery of packages and freight. Its FedEx Ground segment provides business and residential money-back guaranteed ground package delivery services; and consolidates and delivers low-weight and less time-sensitive business-to-consumer packages. The company’s FedEx Freight segment offers less-than-truckload and freight delivery services. As of May 31, 2018, it operated approximately 27,000 vehicles and 370 service centers. The company’s FedEx Services segment provides sales, marketing, information technology, communications, customer, technical support, billing and collection, and other back-office support services.
It also offers FedEx Mobile, a suite of solutions to track packages, create shipping labels, view account-specific rate quotes, and access drop-off location information; FedEx Office, a suite of printing and shipping management solutions for copying and digital printing, professional finishing, document creation, direct mail, signs and graphics, computer rentals, Wi-Fi, and corporate print solutions; and packing services, supplies, and boxes, as well as FedEx Express and FedEx Ground shipping services.
The company’s Corporate, Other and Eliminations segment offers international trade services in customs brokerage, and ocean and air freight forwarding services; cross-border enablement and technology solutions, and e-commerce transportation solutions; integrated supply chain management solutions; time-critical shipment services; critical inventory and service parts logistics, 3-D printing, and technology repair. This segment also provides international trade advisory services, including assistance with the customs-trade partnership against terrorism program; and publishes customs duty and tax information. FedEx Corporation was founded in 1971 and is headquartered in Memphis, Tennessee.
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IndustryTransport/Delivery Services
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No. of Employees450,000
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Jobs Posted5695
