Job Description

Director, Product Management

Expedia Group is building the worlds Travel Platform. At the heart of this, we are building a conversational platform that automates the most challenging journeys and connects our traveler and supplier marketplace. Our Virtual Agents use AI to learn new capabilities and continuously improve through network effects. We are looking for a Director of Product Management with a scientific mindset and a passion for building extraordinary customer and developer experiences. This leader will be at the forefront of technology, helping to define Expedias next moonshot while pioneering a new interaction model. This position will primarily focus on Conversational Intelligence throughout the consumer journey to drive insights driven solution on the conversational platform.

What youll do:

* Create product vision and drive the roadmap, execution, and go to market strategy for a Portfolio or Program of products, projects, and initiatives

* Inspire, support and mentor a team to design innovative conversational experiences and automation for very manual customer and partner operations today

* Partner closely with engineering, UX, and business leaders to deliver solutions that satisfy customer experience, business, and technology goals

* Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality

* Define a set of success metrics to measure customer satisfaction and business impact and be able to utilize them in decision-making

* Use excellent judgment in prioritizing between focusing on existing versus new customers and between features, architectural improvements and operational excellence

* Stay on top of customer preferences, technology trends, and market demand

* Lead the organization through change, evolution, and growth; the right leader will evolve and scale the organization along with the business

Who you are:

* Significant and validated industry experience in leading product management teams

* Experience building Machine Learning / AI driven solutions at scale.

* Experience working with large Data and leveraging insights to drive a personalized rich experience.

* Experience in thinking, building, scaling platforms helpful.

* Previous success leading the complete roadmap development, ownership, and execution

* Experience driving a program which is a complex portfolio of Product, Tech/Engineering and Operations initiatives

* Prior management of five or more employees

* MBA preferred

* Inspiring and approachable as a leader

* Create an environment where people can realize their full potential

* Be humble and lead with open, candid relationships

* Inspire peripheral relationships across Expedia Group

* Passionate about engaging and developing talent; attract, develop, engage and retain talented individuals with a compelling, unifying vision that steers and motivates

* Natural bar-raiser: curious and passionate, with a desire to continuously learn more, which you use to understand basic business operations and the organizational levers that drive profitable growth

* Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment

* Respond effectively to complex and ambiguous problems and situations

* Lead mostly with questions rather than opinions, thriving on the opportunity to own, innovate, create, and constantly re-evaluate

* Comfortable making recommendations across competing and equally critical business needs

* Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization

* Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are a global travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and bring the world within reach that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, Vrbo, Orbitz, Travelocity, Wotif, ebookers, CheapTickets, Hotwire, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia Cruises and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.