Job Description

Job Description

The Shared Services Center Tucson is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.

Detailed description:

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters Whats in it for you:

* Starting pay: $14.50/hr
* Spanish/English language differential of $1.00/hr.
* Open availability from 6:00am-8:00pm- not sure what Tucson's schedule is
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction

Essential Duties:

* Handles patients calls professionally with dignity and respect. Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
* Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
* Active in collections of accounts, coordinating time payments and evaluating financial means.
* Clearly documents conversation with internal /external customer and action taken on accounts.
* Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
* Handles all address corrections immediately and modifies all required systems and accounts.
* Completes incoming correspondence, including calling the patient, documenting and resolution.
* Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
* Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
* Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine

Job Requirements

* High School graduate or equivalent
* Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.

Wow Factors

* Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
* Billing or other revenue cycle certifications