Job Description

Job Descriptions

Job Summary

Responsible and accountable for the user experience, working closely with various business verticals to ensure that both business vision and customer expectations are met. Establishes the overall strategy with emphasis on interactive design, visual design, documentation and innovative user experience. Improves the performance of both established and new web sites by maximizing usability and optimizing the user experience, which is achieved by analyzing web site data and implementing user-centric solutions. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.

Job Description

Core Responsibilities

* Creates specifications for and manages, the testing and implementation of development projects in accordance with the objectives of the online business channels.
* Ensures that the usability of all online products are of the highest standards content, navigation, usability, search engine optimization and technical implementations.
* Establishes processes to develop easy to use and intuitive interaction models and visual interfaces for products, services and solutions. Validates the models, designs and implementations through internal and external verifications.
* Prepares, conducts and facilitates the interaction with product management and engineering in brainstorming activities to create and implement compelling and intuitive interface designs.
* Facilitates overall development of and articulation of end user tasks and needs.
* Identifies competitive trends, new user experience developments and standards and internet usage trends.
* Leads the effort to research and analyze user characteristics and needs through such techniques as user profiling, competitive analysis, contextual inquiries and task analysis.
* Participates on a team to develop user case scenarios that support product requirements.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years