Job Description

Overview

Now Hiring a Service Manager for High Volume Ford Store!

The ideal candidate will have previous Service Management experience and pride themselves in training and developing others.

CDK and xTime exp is a PLUS!

Benefits

Pay and Recognition:

* Weekly pay
* Paid holidays & paid time off
* Paid training
* Stock equity grant awards (select management and front-line team members eligible!)

Insurance / Retirement:

* Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
* Up to 8 weeks paid pregnancy leave (disability leave)
* Health savings
* Flex spending accounts (tax free)
* Short-term and Long-term disability plans
* Life Insurance (Whole Life and Term)
* 401k with company match

Learning, Tuition Assistance and Career Development:

* Digital career path tool to assist with career development
* Continuous training through Asbury University
* Professional growth and development opportunities

Additional advantages:

* Student loan relief resources
* Employee assistance program
* Employee discounts on vehicle purchases, parts and service repairs
* Scholarship awards
* Opportunities to join our community service initiatives
* Aggressive Employee referral program with bonus opportunities

Responsibilities and Qualifications

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

* Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
* Actively promote good morale and good relationships among the dealership associates.
* Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
* Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
* Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
* Motivate the service advisors to provide consistent value for the dealerships customer.
* Monitor advisors daily productivity, give feedback and formulate plans for improvement
* Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
* Monitor advisors interaction with customers on the drive and telephone for effectiveness
* Assist in forecasting goals and objectives for the department and strive to meet them
* Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
* Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
* Attend manager meetings and conduct service dept. meetings as directed
* Address and resolve customer concerns
* Assist in motivating, training and developing employees
* Strong verbal and written communication is required
* Must be able to manage in a fast paced work environment
* Must be able to manage a team, motivate and develop
* Experience with CDK or other automotive software is a plus
* Must have three plus years in an Automotive Service Department
* Must have three plus years as an Automotive Service Writer/Assistant Service Manager
* Must be at least eighteen years of age
* Must have a valid Drivers License
* Must be able to pass pre-employment screening (background & drug test)

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