Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Procedure Analyst is responsible for partnering with various teams to develop, implement, and maintain policies and procedures for all products and services in the Deposit Organization. This position is also responsible for coordinating and reporting the frequency of procedure updates and uploading approved changes to the Knowledge system and any other ancillary systems as necessary.

To be successful as a Procedure Analyst, candidates must have an in-depth knowledge of basic retail banking. As writing is one of the primary responsibilities of the position, applicants must possess superior writing and editing skills. Candidates must also have excellent verbal communications skills and be comfortable presenting to groups. The ability to quickly establish a rapport with colleagues, present options to opposing positions and gain consensus where necessary is critical.

A Procedure Analyst meets with leaders and select members of each business unit or group to acquire thorough knowledge of their respective operations and procedures. Working independently, this person then writes a procedure to describe the steps and requirements of each procedure. Sometimes, the policy or procedure may include improvements or changes to the current procedures.

After completion, the Procedure Analyst presents the information to the designated reviewers for approval. Once a policy or procedure is approved, the Writer begins the publishing process. The policy writer may then collaborate with the training department to help employees understand and implement required changes.

The Work Itself

Primary Responsibilities include:

* Maintain the ongoing management and organization of the Deposits annual review process.
* Ensure that all procedures are linked appropriately to policy and flowed through the proper channels for approval.
* Assist subject matter experts and management in the review, update and revision of policies and procedures.
* Develop, implement, maintain, periodically review and update policies/procedures to ensure compliance with applicable laws and regulations across Deposits.
* Coordinate with the contact center to ensure that changes in Deposit Operations policies and procedures are timely communicated to the contact center associates.
* Assist in the development and ongoing oversite of an annual review process for Contact Center Knowledge articles.
* Manage the processes performed by the banks third party vendor by organizing meetings with process stakeholders, reviewing their procedures and making appropriate updates based on current business process annually.

Special Position Requirements:

* Travel is infrequent for this role. For planning purposes, the candidate should consider that they will take at least one trip annually. The duration of the trip is approximately 2-3 days.

The Skills You Bring

* Bachelor Degree or the equivalent combination of education and experience.
* Detail-oriented, deadline driven, self-directed and organized individual.
* Strong written and verbal communications skills.
* A minimum of 2-3 years' experience working with Procedures Management 5 years of banking operations experience required.
* Strong knowledge of product/services for supporting internal and external groups.
* Excellent communication, organizational and teamwork skills are essential.
* Proficiency in Windows-based PC skills (Microsoft Office) is required.
* Ability to multi-task and to effectively process diverse workloads concurrently.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is crafted to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly passionate about "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.