Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Responsible for partnering with operations, strategic support, and other stakeholders to assess resources needed to deploy changes or make progress on projects and initiatives

The Work Itself

* Build solid peer-to-peer relationships in a team environment to meet operational needs.
* Communicate effectively and clearly on a daily, weekly, monthly basis with CAM Operations to provide exceptional support regarding routine and escalated requests.
* Support rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
* Perform annual review and maintenance of policy documentation for CAM teams, including Special Servicing, Loss Prevention, Customer Solutions, Recoveries, and SRM.
* Respond promptly to CAM Operations policy impact requests (information, data, legal assistance, etc.) as needed.
* Act as a CAM Governance request support partner with Project Management and Operations on CAM intake assignments and during annual policy reviews.
* Gather and prioritize project requirements from stakeholders
* Support business stakeholders through proactive, data-driven thought leadership
* Create and maintain documentation (process flows, desk procedures, controls) for CAM Intake, change management, etc.
* Proactively engage in working sessions with thought leadership to recommend solutions
* Lead recurring meetings with Strategic Support Team to assess new intakes
* Develop presentations and present information as needed
* Facilitate CAM Intake and Governing Articles Change Requests (intake, planning, prioritization, ownership, etc.)
* Schedule and facilitate meetings with partners and stakeholders
* Ability to self-motivate and pull in additional work with limited direction
* Perform special projects/assignments as needed

The Skills You Bring

* Bachelor's degree (Business) Or equivalent in work experience required
* 3-5 years capturing requirements
* 3-5 years managing simple to complex projects
* 3-5 years developing task lists and project plans
* 3-5 years participating in diverse project teams and communicating with stakeholders3-5 years' experience facilitating in-person and virtual meetings (e.g. Zoom or equivalent)
* Experience in consumer financing industry (auto, mortgage, etc.) preferred
* Experience in Collections, Repossession, Remarketing, or Recovery operations preferred
* Flexible attitude, ability to perform under pressure
* Deliver on our commitments (high say/do ratio)
* Dedication to quality, detailed approach, and pride in what we deliver
* Passion for getting work done independently despite obstacles and setbacks
* Risk-conscious mentality in line with Ally's Risk Appetite Framework
* Objective thinking and perspective (courage of our convictions)

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.