Job Description

Job Description

POSITION PURPOSE:
The Deli Manager is directly responsible for the overall operation of the Deli Department. They actively participate in the hiring, training and coaching of all Deli employees to provide world-class customer care. Responsible for creating a culture where employees are empowered and expected to create an environment of food exploration, innovation and dedication for customers and employees. They are responsible for meeting the Deli Department financial expectations of the company in regards to projections, budgets and active control of costs in order to achieve sales and profit objectives. They use equipment safely and ensure that company and departmental policies and procedures are adhered to, as well as, meet any state/federal law and labor union compliance. They maintain service counter conditions for all categories and communicate and track daily sales goals with all Deli clerks. Additionally, they train all new Deli employees through their probationary period setting the standard for customer service, sanitation and food safety expectations.

KEY ACCOUNTABILITIES:
* Create a culture of food exploration, innovation and education for customers and employees.
* Monitors and role-models all food safety and sanitation guidelines ensuring that the Deli department is properly cleaned on a regular schedule and all food waste is disposed of timely.
* Manages training process for all new Deli employees through their probationary period including completion of onboarding activities and department specific training videos on LDC.
* Conduct daily team updates during each shift in order to communicate sales goals and to reinforce customer service expectations with all Deli clerks.
* Trains and monitors work performance of Deli clerks ensuring they follow established task schedules.
* Trains and monitors Deli clerks ensuring they follow all established packaging and labeling guidelines.
* Rotates merchandise and maintains displays ensuring all Deli products meet our freshness guarantee at all times.
* Set standard and enforces safe food preparations and handling ensuring compliance with company food safety policy.
* Works in and cultivates a team oriented work environment by sharing work knowledge and offering assistance to co-workers as needed.
* Adheres to all company policies and procedures creating a professional and enjoyable work environment.

SCOPE DATA:
* Store responsibility
* Varying types of areas urban vs rural within one Division

KNOWLEDGE AND EXPERIENCE:

Education Level:
* Culinary Arts or business management degree preferred.
* Current State Food Handler's permit must be maintained.

Experience Level:
* 2 -- 3 years department management or equivalent retail management experience.
* Must be at least 18 years of age due to equipment use and work environment.

Skills and Experiences:
* Knowledge of fundamental management concepts, practices and procedures related to food service, merchandising and retail operations.
* Knowledge of production including product preparation, handling and sanitation procedures.
* Proficiency in MS Office specifically Excel, WORD and Outlook.
* Strong organization and problem solving skills.
* Active listener with the ability to remain composed and patient in stressful situations.
* Ability to make independent decisions with confidence.
* Ability to develop timely, specific, actionable and measurable plans.
* Must possess demonstrated leadership skills in order to motivate others.
* Math skills necessary, but not limited to following recipes, gross margins, markup and percentages, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
* Excellent communicator with ability to professionally interact with customers, employees, store management team and division and corporate sales managers

TRAVEL REQUIREMENTS:
* May need to travel to other stores within division.
* Flexible to work in other stores when needed.

PHYSICAL ENVIRONMENT:

* Work space will be primarily in retail environment with exposure to machine induced background noise, ice/wet areas, slicers, freezers and refrigerated areas.
* Must be able to operate related equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks and hand trucks, slicers, fryers and bailers.
* Must be able to lift up to 80 lbs.
* Must be available to work flexible or unusual hours as needed, including early morning or overnight shifts.
* Physical activity: Lifting, standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.