Job Description

Job Description

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

The Forecasting and Replenishment Department has an opening for a Retail Support Replenishment Manager; this position is in Boise, Idaho

Position Overview
The Retail Support Replenishment Manager will primarily be responsible for overseeing the Retail Support Team that supports the Supply Chain Forecasting and Replenishment Program. The support team is responsible for ensuring timely and quality response, support and issue resolution for retail stores and other backstage departments. This manager will also be responsible for creating, implementing and managing SOPs that impact the program. In addition, the manager will work to review and resolve out of stocks with other retail partners and the Demand Planning organization.

Key accountabilities/responsibilities

* Responsible for managing a dept that provides customer service and issue resolution for FAR store related issues
* Coordinates coverage of department for availability and accessibility to ensure Service Level Agreements (SLA's) are being met
* Staff team to ensure tickets are being resolved within SLA's
* Create and manage process flows that the department will use for reviewing, routing, and resolution of issues.
* Work with other departments on business process flows to ensure those departments understand impact to their business unit
* Work closely with other key departments on issue resolution to ensure SLA's are being met
* Monitor dashboards on issue resolution to see where tickets have breached SLA's, or nearing SLA, to provide guidance and support to resolve
* Work with IT support partners to implement features, such as alerting, in workflows to call out deficiencies and make improvements to the processes or systems
* Manage Presentation Stock of items across the network. As category needs change, product innovations, and category insight groups to look for opportunities to improve overall PS within the stores
* Work closely with Merchandising, Space Planning, and Corporate Retail Operations on implementation of Presentation Stock rules
* Work with Demand Planning Managers and Senior Planners on forecast opportunities for specific items within specific stores
* Manage order quality parameters to ensure that FAR engine is ordering properly
* Responsible for ensuring in high rate of in stock conditions, and working with Demand Planners on forecast adjustments to minimize out of stocks

Experience/Knowledge Base/Skills

* 2-5 years of Retail Experience with various responsibilities within that experience window
* 1-3 years of Demand Planning experience
* 2-5 years of Supply Chain/Procurement/Sourcing experience
* Bachelors degree in Supply Chain, Business Administration, Business Information Systems or Management
* End to end supply chain knowledge
* End to end knowledge of Supply Chain and Retail Systems
* Strong communication skills-needs to be able to work cross functionality with various departments and understand those domains
* Experience in working with senior leaders in strategic forums
* Strong leadership and management skills
* Strong presentation skills
* Be able to manage a team of individuals in various locations
* Owns their own performance results, and teams performance results
* Drives results through the development of solutions rather than solely focusing on the problem
* SQL knowledge/report writing/analytics
* BI knowledge/dashboards/Power BI platform, or other related BI systems

Travel Requirements: Up to 50% travel annually

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone's perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success