Job Description

Job Description

Description
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Patient Access Coordinator - AdventHealth Medical Group

Location Address: 2501 N Orange Ave, Suite 446, Orlando, FL 32804

Top Reasons To Work At AdventHealth Medical Group

* Faith based & mission driven organization
* Central Floridas premier multi-specialty medical group
* Comprehensive Employee Benefits such as Educational Reimbursement
* CREATION Health employee wellness and lifestyle programs
* Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday 8am-5pm

You Will Be Responsible For:

* Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patients visit, as directed
* Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
* Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
* Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
* Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
* Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity

Qualifications
What You Will Need:

* High School graduate or equivalent
* One year of hospital patient access or medical office experience
* ICD-10 experience, Coding experience - preferred
* Uses discretion when discussing personnel/patient related issues that are confidential in nature
* Responsive to ever-changing matrix of practice needs and acts accordingly
* Self-motivator
* Fluency in Spanish preferred
* Capable of communicating professionally and effectively in English, both verbally and in writing

Job Summary:

The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.