Job Description

Company Description

As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.

Job Description

Etsy is looking for a Quantitative Product Researcher who has a passion for using data and survey methods to uncover insights.

As a Quantitative Researcher on Etsys Product Research team, you will work in partnership with product managers, designers, engineers, alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

You know how to conduct professional-quality survey research and can collaborate with other researchers on mixed-methods projects. You have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity, and youre willing to challenge conventional wisdom to find the right answer.

Etsys Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.

This role is ideally based out of our Brooklyn, NY office but is also open to remote work in all US states (except Alaska and Hawaii).

What youll do:

Conduct primary survey research (including ad hoc and tracking studies) with Etsy buyers and sellers, from start to finish:

* Design, program, and field surveys across multiple parts of the marketplace experience
* Analyze survey data; recognize patterns and uncover key trends and insights
* Manage survey samples and ensure the quality of data collected
* Craft engaging, recommendations-focused reporting that encourages marketplace health and drives Etsys business goals

Partner with product managers, designers, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards

Independently define project scope and apply appropriate methodologies to handle a research portfolio of foundational and evaluative insights

Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs

Manage third-party research vendors (e.g., sample providers, research agencies) when needed

Promote proven user research methodologies across the company

Qualifications

About you:

* 3+ years of experience in quantitative survey research, either in-house or at an agency

* Desire to conduct the full survey research process including questionnaire development, programming, fielding, and statistical analysis (inferential stats, correlations, regression analysis, etc) of results

* A focus on the details, with excellent written, visual and verbal communication skills

* Able to keep multiple projects on track and handle competing demands

* Experience with SPSS or other statistical analysis software

* Ability to hold your own in a meeting and present research findings with a customer-centric perspective

* Preferred: Experience with survey programming platforms (e.g., Qualtrics, SurveyGizmo) strongly preferred

* Preferred: Experience conducting research with ecommerce or other digital product development

* Preferred: SQL/database querying experience

* Bachelors degree in a relevant field (e.g., business, marketing, psychology, sociology); Masters degree preferred

Additional Information

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.