Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbotts life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbotts diagnostics instruments, providing lab results for millions of people.

Our location in Livermore, CA currently has an opportunity for a VAD Customer Service Agent. In this role, you will work with customers that have a mechanical heart implant. We are seeking an energetic and outgoing individual who will have a caring approach to every customer especially during our high call volumes and when handling customer issues. This position represents our customers first impression of our VAD department and our team. You will be taking both inbound and outbound calls that assist our customers with supply orders, demographic changes and insurance updates. Our candidate will support our new customers by welcoming them to our programs, aid in monthly follow up calls and provide support to retain our customers. Our candidate will also create vendor orders for both equipment and supplies that meets the prescription requirements provided compliance and prescribed by the VAD clinic.

WHAT YOULL DO

* Receive inbound calls from customers for supply orders or additional questions.
* Inform data changes for supply items as needed.
* Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
* Resolve or report any problems that may occur.
* Attend our daily MOS for daily updates to work loads.
* Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
* Understand and adhere to all business processes and procedures.
* Adhere to the department metric standards set by your supervisor or manager.
* Maintain a culture of accountability.

EDUCATION AND EXPERIENCE YOULL BRING

Required

* Requires High School Diploma or equivalent
* Capability of typing 40 wpm
* Minimum of one year of customer service experience
* MS Office knowledge

Preferred

* Associate degree or equivalent work history
* Spanish Speaking Preferred
* Some data processing experience preferred

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

* Training and career development, with onboarding programs for new employees and tuition assistance
* Financial security through competitive compensation, incentives and retirement plans
* Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
* Paid time off
* 401(k) retirement savings with a generous company match
* The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB FAMILY:

Customer Service

DIVISION:

ARDx Abbott Rapid Diagnostics

LOCATION:

United States > Livermore : 6465 National Drive

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf