Job Description

Western Digital

The next big thing in data is you!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* In this role the System Engineer will oversee the transition of new products from development into the field and provide guidelines for implementing WD platform systems to customers or installation teams.
* This individual will elicit customer needs and collaborate with design engineers on product requirements with the goal of enhancing reliability, usability, stability and maintainability of the WD line of platform products.
* In addition, the System Engineer will perform initial troubleshooting and remediation of field issues, duplicating customer problems in a lab environment, getting to root cause and driving necessary system design changes, and bug fixes with internal Western Digital engineering teams, external vendors and other third parties as necessary to solve the problem.
* This includes responsibility for any 8Ds required when root cause is identified.

ADDITIONAL JOB DESCRIPTION

* Knowledge of networking including ability to troubleshoot and configure high speed ethernets.

REQUIRED:

* BS in Computer Science, Electrical Engineering or related discipline, or equivalent experience.
* Expert on SAS, SATA and SES storage protocols
* Expertise in SAS storage architecture, topologies and the device types which make up a SAS storage subsystem, including HBAs, expanders and disk drives.
* Working understanding of the latest I/O technologies including 12 Gb/s SAS, High speed Ethernet and PCIe fabrics.
* Experience in supporting enterprise storage products, including problem resolution, failure analysis and root cause analysis
* Direct experience with 6 and 12 Gb/s SAS analysis equipment and with SAS/SATA trace analysis
* Strong organizational, collaborative and communication skills
* Proven ability to present technical information, both oral and written, including creating and reviewing written engineering documentation
* Works well individually and in a team environment
* Ability to work well under pressure and time constraints
* Linux, Unix and/or Microsoft Windows administration skills

ABOUT WESTERN DIGITAL

The future. Its on you. You & Western Digital.

Weve been storing the worlds data for more than 50 years. Once, storage was the most important thing we could do for data. Now, were helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and government organizations come to us for the technologies and solutions needed to bring meaning and value to their ever-increasing diversity of data.

But we cant do it alone. Todays exceptional data challenges require your unique skills. You can be the next big thing in data.

Western Digital data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Western Digital is an equal opportunity employer.

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a persons gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the persons assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital participates in the E-Verify program in the US. For more information click here. Este empleador participa in E-Verify.

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