CCM Manager of Customer Experience
Posted on: 19 Jan 2021
Amarillo, TX
Job Description
Job Description
Responsibilities
Job Summary: The Manager of Customer Experience will champion the chronic care management (CCM) strategic approach to help improve the customer service focus in Care Coordination and Customer Service within the Panhandle Region. The Manager will communicate and coordinate initiatives including overall management plans related to chronic care management, remote patient monitoring (RPM) and other value-add initiatives to deliver and ensure outstanding customer service to internal and external customers, maximize customer experience, and improve effectiveness and efficiencies. Focus will include updating metrics and deliverables in order to exceed expectations. Ensures that service targets, operational goals, implementations, communication and collaboration targets are met. The Manager is experienced in implementing innovative and results-focused customer service process improvement initiatives to drive overall CCM and RPM business performance.
The Manager will represent TPCP ACO and its affiliates as a Customer Service Champion and will have accountability for partner and provider retention. Responsible for developing and implementing proactive initiatives to drive physician/partner engagement effectively and efficiently.
Qualifications
Regulatory Requirements:
* Associates degree in a healthcare principal field or administration or business management required. Bachelor's degree preferred.
* Minimum of five years of strong customer service experience with a minimum of one year in a healthcare setting.
* Minimum of one year of supervisory experience required.
* Experienced in customer service process improvement and preparing information for daily/weekly reports internally and externally.
* Project Management experience preferred
* Understanding of analytics and the need to drive the business with supporting analytics.
Language Skills:
* Ability to effectively communicate in English, both verbally and in writing.
Skills:
* Strong communication, influencing, presentation and relationship building skills
* Proven ability in process improvement initiatives and successfully collaborate with the Leadership team
* Project management orientation and strong organizational skills
* Strong analytical skills
* Attention to detail
* Proficient in Microsoft Office skills (Excel, Word, Powerpoint, Access, etc.)
Universal Health Services
King of Prussia, PA
Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries, behavioral health facilities, acute care hospitals and ambulatory centers throughout the United States, the United Kingdom and Puerto Rico. UHS was founded in 1979 by Alan B. Miller, Chairman and CEO, and today has more than 87,000 employees. UHS maintains one of the strongest balance sheets and is rated among the highest in the hospital services industry by Moody’s and Standard & Poor’s. This strong capital position has enabled the company to develop and acquire many new facilities over the past few years.
The UHS strategy is to build or purchase healthcare properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. UHS owes its success to a responsive management style and to a service philosophy that is based on integrity, competence and compassion.
The healthcare industry remains a place of rapid change and uncertainty. But with strength, experience and foresight to chart its own course, UHS has every reason to face the future with optimism.
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IndustryHealthcare
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No. of Employees87,000
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Website
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Jobs Posted7367
