Job Description

GTS-C Product Manager WDB
144028BR

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer.

How you will make an impact:

The position has the ownership for a section of the GTS support structure, focused on the day to day activities of field support.

* Project management define and lead projects focused on improving product and process improvement
* Be an effective champion of the field service organization within the factory (focus on PMP)
* Specific deliverables associated with this position include:
* Control and monitor the workload of the team
* Ensure adherence to GTS SLAs
* Leads the local GTS department to fulfill the GTS Mission
* Resource management to ensure constant quality and output of technical support
* Coordination and prioritization of resources to meet the field support requirements, including phone, e-mail and travel support. Ensure post mortems and resulting corrective actions are executed
* Coordination of resources between technical support and CIP activities for their team
* Acts as a partner for the field and factory specifically in highlighting and resolving chronic issues, co-ordinate technical resources and communications effectively with the GTS field groups.
* Responsibility for management, effective management of the team for maximum output, using resource planning, individual development plans
* Ensures GTS team deliverables are fulfilled in line with globally accepted best practices, company strategy, vision and policy.
* Regular evaluation of GTS staff
* Management of GTS team competence structure and competence development (including education, training, coaching, empowerment and deployment)
* Identification and development of possible substitutes on all relevant positions including GTS manager
* GTS department is properly equipped
* Following the effective documents IMS, EMS and managing documentations.
* Being an effective technical lead for their team, this will require occasional technical training

How you will get here:

Education:

* Associates Degree required, Bachelors Degree in technical discipline preferred.

Experience:

* Minimum 5 years of experience, including 2 years in leadership roles in engineering, operations, technical support or service management
* Basic knowledge of Electron Microscopy highly desired

Knowledge, Skills, Abilities:

* Experience with problem solving
* Proactive and customer oriented person
* Demonstrated ability to lead and develop technical teams
* Proven ability to effectively manage escalations and high pressure situations
* Excellent communication ability is crucial to succeed in this position. Must demonstrate an ability to communicate effectively to a broad variety of audiences.
* Must possess excellent working knowledge of effective project management, data analysis, budgets and resource planning
* Systematic problem solving experience required
* The ideal candidate will understand relevant technologies such as semiconductor manufacturing and semiconductor or related technology, or complex equipment manufacturing

Competencies:

* Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
* Enthusiastic and outgoing personality
* Ability to work independently on multiple tasks
* Proven ability to interact with cross-functional and cross-cultural teams
* Ability and willingness to travel internationally

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.