Job Description

Who We Want

* Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

* Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

* Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.

* Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What You Will Do

Provide technical support telephonically or via e-mail to Sales Reps and customers on Stryker Endoscopy products. Supports the Customer Service and ProCare Repair teams with technical information, including product trainings and phone support. Assists the Purchase Order Authorization team with technical information regarding specific repairs.

* Answer incoming calls from sales reps, customers, ProCare Specialists or other Endoscopy employees regarding usage and set up of Stryker Endoscopy products.

* Responsible for keeping all Tech Support Representatives up to speed on product knowledge.

* Take responsibility for the team metrics and focusing on goals set for the team.

* Interact with R&D, Quality, and other engineering departments to stay abreast of the latest product issues.

* Attend product development meetings when needed.

* Assist the Purchase Order Authorization team with technical repair issues.

* Assist Customer Service with product inquiries.

* Educational product trainings for in-house and sales personnel.

What You Will Need

* 1-3 years related manufacturing or technical experience.

* Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.

* Ability to work with and assemble small objects and component parts.

* Must be able to communicate with others in large groups and telephonically.

* Must have good visual acuity and demonstrate fine motor skills.

* Ability to operate common office equipment (e.g. calculator, PC, telephone, etc.).

* Must be able to generate detailed proposals, guidelines, priorities and procedures.

* Must be able to resolve complex issues of a moderate scope using independent judgment.

* Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

* Excellent interpersonal skills and communication.

* Excellent analytical skills.

* Excellent PC skills.

* Excellent organizational skills.