Job Description

Job Description
IT Operations, Capability Service Assurance Lead

We Dont Just Build The World, We Build Innovative Technology Too.

This is the career youve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Who You Are
Youre a curious problem solver who has the ability to bring big ideas to life. Youre creative and scrappy but can navigate a large organization with ease. Youre agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You'll be responsible for Service Assurance for the Data, Analytics & Digital Capability and partner with Solution Delivery Teams, Support Teams, and Customers to ensure that all applications and infrastructure that supports this capability meet required service levels and have the highest level of resiliency, stability and availability. You will bridge the gap between Business Unit requirements and quality of the services provided by the IT Operations organization. Ensures that IT services are provided to stakeholders at the agreed quality levels and costs.
You also have:

* Working knowledge of handling applications landscapes.
* Decision making abilities
* Understanding of tying up IT with business process.
* Rigor for Continuous improvement
* Incident management
* Knowledge of required technologies (incl 3rd party solutions)
* Problem Management / RCA
* Excellent Oral & written communications
* Release / deployment management
* Systems change / configuration management
* Knowledge of .Net, Java and Windows based applications.
* Experience of working with EDI, ETL, Biztalk and related technologies.
* Knowledge of BI and other Analytical platforms.
* Understand of basic data architecture concepts
* Knowledge of middleware platforms like Biztalk and Agora
* Release management planning tools
* Cloud computing / SaaS / IaaS / PaaS technologies
* ITIL / Service Management
* Integration Technologies
* Disaster recovery / business continuity planning
* Mobile technologies
* Undergraduate degree and 5+ years relevant experience, or
* Graduate degree and 6-8 years relevant experience.
* 1-3 years of leadership experience a plus.

What Youll Do
As an IT Operations Capability Service Assurance Lead, youll be part of our Corporate IT team located remotely.
Specifically, youll:

* Be responsible for overseeing and coordinating the delivery of application enhancement in the Digital and Data Analytics tower.
* Make sure that Service Level Agreements (SLAs) are met and take necessary steps for improvement.
* Act as the single point of contact for Business Relationship Manager with respect to service-related issues
* Have the ability to work seamlessly across multiple stakeholders and Senior leadership teams and Vendor Partners towards common objective.
* Partner with a managed service provide, provides consolidated reporting view of all maintenance and production support activities for the salesforce tower and the applications with the tower.
* Monitor key service delivery processes and resources to identify opportunities for more efficient delivery and implementation of new systems and services
* Participate in the overall planning and design or the specific core business systems
* Engage all stakeholders including more senior individuals and performing suppliers in order to convince and influence them to address and resolve issues
* Develop the systems and processes to ensure that business, project and employee needs are met in the assignment of staff to projects

Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

* Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
* Learning & Development: Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
* Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.
* Purpose-Driven Company: Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Stanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

LI-AH1

EEO:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.