Customer Success Specialist
Posted on: 19 Jan 2021
Boston, MA
Job Description
Job Description
Over 15,000 hospitals and senior living communities rely on STANLEY Healthcare solutions to empower caregivers. By connecting caregivers to essential information, to each other, and to those in their care, STANLEY Healthcare is committed to enabling caregivers to deliver better care through its portfolio of Safety and Security, Health and Wellness, Workflow and Operations, and Supply Chain Management solutions. STANLEY Healthcare is a part of Stanley, Black & Decker, Inc.
POSITION SUMMARY
STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com.
We are building a Customer Success organization and seeking an awesome Customer Success Specialist (CSS) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of STANLEY Healthcare products and services.
RESPONSIBILITIES:
* Develop and maintain long-term relationships within assigned accounts
* Communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
* Closely manage and nurture accounts, identify and remove impediments to customer success
* Create and deliver periodic reports to highlight customer successes and provide on-going recommendations for further optimization both internally and externally
* Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
REQUIRED QUALIFICATIONS
* 3+ years of experience
* Secondary education or equivalent work experience
* Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, medical device, wireless networking
* Experience with account portfolio planning
* Ability to prioritize work and strong time management skills are required
* Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
PREFERRED QUALIFICATIONS
* CRM experience with Salesforce.com
* Able to work independently
* Excellent interpersonal skills with a positive attitude
SBDCSS
Stanley Black & Decker
New Britain, CT
Stanley Black & Decker, Inc. engages in tools and storage, industrial, and security businesses worldwide. Its Tools & Storage segment offers power tools and equipment, including professional products, such as professional grade corded and cordless electric power tools and equipment, and pneumatic tools and fasteners; and consumer products comprising corded and cordless electric power tools primarily under the BLACK+DECKER brand, as well as lawn and garden products and related accessories, and home products.
This segment sells its products through retailers, distributors, and a direct sales force to professional end users, distributors, retail consumers, and industrial customers in various industries. The company’s Industrial segment provides engineered fastening products and systems to customers in the automotive, manufacturing, electronics, construction, aerospace industries, and others; sells and rents custom pipe handling, joint welding, and coating equipment for use in the construction of large and small diameter pipelines, as well as provides pipeline inspection services; and sells hydraulic tools and accessories.
This segment also serves oil and natural gas pipeline industry and other industrial customers. Its Security segment designs, supplies, and installs commercial electronic security systems and provides electronic security services; offers healthcare solutions, which include asset tracking, infant protection, pediatric protection, patient protection, wander management, fall management, and emergency call products; and sells automatic doors to commercial customers. This segment serves consumers, retailers, educational, financial, and healthcare institutions, as well as commercial, governmental, and industrial customers. The company was formerly known as The Stanley Works and changed its name to Stanley Black & Decker, Inc. in March 2010. Stanley Black & Decker, Inc. was founded in 1843 and is headquartered in New Britain, Connecticut.
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IndustryBusiness Services
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No. of Employees60,767
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Jobs Posted2280
