Onsite Mobility Consultant - Remote
Posted on: 19 Jan 2021
Irving, TX
Job Description
Job Description
Onsite Mobility Consultant - Remote
Join the Cartus team as an Onsite Mobility Consultant
The Onsite Mobility Consultant is responsible for being a positive liaison between the Client Mobility/Internal Team(s), Cartus consultants and the relocating employees. This position is responsible for managing the work to successful set up and support mobile employees going on assignments and international transfers or relocating domestically with a strong focus on project based work including recognizing and driving efficiencies for a more improved end to end experience. This position serves to strengthen the relationship between Cartus and the Client. Location preference is WFH, US Based, and qualified candidates must be willing to work flexible business hours.
Principal/Essential Duties and Responsibilities:
* Interacts and engages with the Client and Cartus team regarding Talent Mobility programs. Serves as the consultant resource for second tier customer escalations and exceptions.
* Responsible for assignment set up within Client operating systems including but not limited to: onboarding checklist, data entry, prep offer materials, initiations, data gathering/document collection, coordination with partners, compliance.
* Keeps Cartus operating systems updated with key information.
* Continually seeks and recommends improvements to internal operational processes as well as bring recommendations for relocation program improvements and efficiencies to Cartus Account Management for presenting to the Client.
* Demonstrates knowledge of Cartus products and services.
* Onsite Training including assistance with building onboarding plans and conducting training.
* Nike System Subject Matter Expert & resource for onsite team.
* May assist with ad hoc projects associated with the Client's mobility needs including but not limited to:
* Identifying a Problem Statement, Identifying Solutions, Partnering to Build Plan.
* Presentation of Proposal, Implementation including communication plan to stakeholders.
Qualifications/Selection Criteria:
* Bachelors degree or equivalent combination of education and experience
* 3-5 years Relocation experience including direct interaction with client contact(s) is strongly preferred
* Exemplary customer service skills if internal candidate must be meeting or exceeding all performance targets in current role
* Good fit with the Client culture
* Ability to effectively present information and respond to questions from management, customers and employees
* Strong relationship management and collaboration skills
* Demonstrated ability to be consultative and solutions oriented as well as problem solve, make decisions and manage multiple priorities simultaneously
* Ability to deal with ambiguity and resourcefulness
* Basic project management skills
* Strong communication, written and verbal skills
* Strong adherence to process/audit compliance
* Planning/organization/follow-up/flexibility
* Communication across different cultures
* Highly capable/capacity to grow
* ATLAS functionality knowledge preferred
* Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
LI-DM1
LI-Remote
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
-
IndustryReal Estate Services
-
No. of Employees11,800+
-
Website
-
Jobs Posted585
