Technician Spec Collection- Columbia, SC req58890
Posted on: 19 Jan 2021
Columbia, SC
Job Description
Job Description
Technician Spec Collection- Columbia, South Carolina - Monday-Friday
Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.
In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.
JOB SUMMARY:
Specimen Collection Technicians, under the direction of the area supervisor, perform drug screen collection activities in the Patient Service Center (PSC) accurately and on time. May also be required to receive and register patients using electronic or paper requisitions and/or perform phlebotomy in high volume PSC. Maintains a safe and professional environment. Performs with confidence, urine drug screen specimen collections or phlebotomy following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to customers, employees and the public in general.
JOB RESPONSIBILITIES:
1. Greet customers appropriately. Treat all customers in a courteous manner.
2. Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time.
* Collects specimens according to established procedures.
* Responsible for completing chain of custody forms accurately.
* Responsible for completing requisitions accurately
* Phone employers (clients) to verify test(s) ordered, discuss collection or identification issues, per established procedures.
* Package specimens for transport.
3. Maintains required records and documentation.
* Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
* Maintains all appropriate PSC/Collection logs.
* Clerical duties: filing, maintain customer log, fax Medical Review Officer (MRO) documents as required, prepare MRO and employer (client) envelopes for mailing. May require electronic data entry.
* Assist with compilation of monthly statistics and data. Submits data on time monthly.
* Submits accurate time and travel logs as directed by management and on time.
* Submits accurate expense forms, if applicable, on the required day.
4. Demonstrates organizational commitment.
* Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
* Reports on time to work, following attendance guidelines.
* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
* Communicates appropriately with clients, customers, coworkers and the general public.
* Keeps information confidential per company and procedural policies.
* Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.
5. Miscellaneous duties and responsibilities.
* Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
* Help with inventories and other tasks as assigned.
* Stock supplies as needed.
* Performs department-related clerical duties when assigned.
* Answers phones and dispatches calls when assigned.
* Participates on teams and special projects when asked.
* All other duties as assigned, within scope of position.
JOB REQUIREMENTS:
Education:
* High school diploma or equivalent required. Medical training helpful medical assistant, paramedic.
Work Experience:
* Customer service in a service environment.
Special Requirements:
* Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
* Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.
* Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of customers and employees in a professional manner.
* Capable of handling multiple priorities in a high volume setting
* Keyboard/Data entry abilities.
Key word search: data entry operator, clerk, typist, keyboarding, front office, receptionist clerical ,receptionist medical, customer service representative, processing, processor, specimen, preparation assistant technician.
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
