Job Description

Microsoft Teams is the fastest growing app in Microsoft history with more than 115 million people using it every day to connect and collaborate at work, school and life. Teams lets you meet, call, chat, and collaborate all in one place, from any device, keeping you organized and simplifying your day. We're looking for a remarkable storyteller to build the Teams brand, develop its narrative and articulate it through every channel customers see - across global advertising, web and social media - as well as through high impact content such as product demos, videos and customer evidence. You will lead a talented team of product marketers who will help you bring these stories to life.

In addition, you'll be responsible for owning the end-to-end Teams business, deriving insights on funnel performance and partnering with your peers to produce analysis and action plans for what's working and what's not. You will drive a sea change in the Teams web direct business, working closely with the outbound marketing team to attract and convert millions of new Teams users via the Teams website. And you will provide monthly updates on the Teams business for senior executives.

As the owner of the Teams story and business, you will determine Teams' role in high profile PR moments and external events, partnering with PR on disclosure strategy. You will also serve as spokesperson and subject matter expert with press, analysts and customers.

This role requires proven storytelling expertise, strategic thinking, business acumen, a passion for our customers, and outstanding leadership and commitment to diversity and inclusion. Research has shown that diverse teams produce the best outcomes, and in Teams product marketing, we take that learning to heart. We welcome diversity in all of its forms and work every day to create an inclusive culture.

Teams Narrative

* Own the Teams narrative across commercial, education and consumer and how it's communicated across high impact channels.
* Develop brand manifesto and corresponding iconography.
* Develop and own integrated marketing plans and messaging for events, launches, PR moments.

Product Storytelling

* Develop impactful product videos that highlight new features and customer value.
* Build product demos that delight and engage diverse audiences.
* Serve as product expert for partner teams (Global Ads, outbound marketing, PR/AR) and partner with Engineering to show the product in its best light.

Customer Storytelling

* Identify powerful scenarios and fun stories of how customers are using Teams for use in PR, social media and sales conversations.
* Create emotionally resonant video and written customer case studies to share with the world, partnering closely with the Microsoft 365 Customer Evidence team.
* Monitor customer momentum and create recommendations on disclosing new momentum stats.

Business Management

* Track and understand the customer experience and how the business is performing through the lens of the customer funnel.
* Identify gaps and opportunities in the funnel experience and partner with peers in Teams and Microsoft 365 Marketing to develop action plans, as needed.
* Build the engine and drive Teams as a web-first business to gain new users across free and paid plans.

Leadership

* Lead a high performing team of talented product marketers.
* Attract, retain and grow diverse talent while creating an inclusive environment where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result.
* Embody Microsoft's leadership principles to create clarity, generate energy and deliver success.

5 or more years of related experience including:

* A successful track record of crafting stories that change perceptions, build emotional connections and achieves business results
* Strong writing skills with a customer centric focus to help not sell and an active dislike of buzzwords
* A passion for technology and the ability to translate complex ideas into simple, clear prose
* Curiosity, self-awareness, and a desire to test and learn, using data as a success metric
* A willingness and capacity to analyze how the business is performing and explain it to others
* Outstanding leadership and deep and unwavering commitment to diversity and inclusion

MCBSCI

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.