Job Description

Job Summary

At Houston Methodist, the Health Screener position is responsible for initially greeting and providing direct patient, visitor, volunteer, vendor and employee interaction of screening for specified symptoms using supplied equipment, i.e thermometer, in accordance with protocols set by Houston Methodist. This position will be trained to perform all necessary functions to maintain the responsibilities of the job. The Health Screener position requires the ability to be efficient and respond calmly in an emergency. This position also requires a professional appearance, friendly demeanor, strong critical thinking and communication skills as well as basic knowledge and familiarity with Houston Methodist policies and procedures.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%
1. Receives and greets patients, visitors, vendors and employees, in a professional and courteous manner, handling general inquiries as appropriate. (EF)
2. Provides contributions towards improvement of scores for employee engagement on hospital scorecard, i.e. peer-to-peer accountability. (EF)

SERVICE - 30%
1. Using the provided thermometer, administers temperature readings and basic health screening questionnaire to each employee, patient, visitor and vendor as they enter the facility. (EF)
2. Using Houston Methodist procedures, provides guidance to any employee that has a temperature above CDC guidelines to the Employee Health Clinic. (EF)
3. Screens vendors per Houston Methodist guidelines. Screens visitors according to visitation policy. Utilizes tools to confirm visitor access for family members, not initially approved, to contact appropriate departments to determine patient visitation. (EF)
4. Notifies lead health screener to contact appropriate recipients and have picked up from screening area receipt of patient belongings or vendors parcels. (EF)

QUALITY/SAFETY - 30%
1. Monitors employee and contract vendors/badge compliance for facility access. (EF)
2. Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area. (EF)
3. Wears appropriate level of Personal Protective Equipment (PPE) during all interactions. Adheres to policies/procedures as outlined in protocols for individuals that present with temperature or specific symptoms. (EF)
4. Follows hourly or, as needed, cleaning protocols for work area to include, tables, chairs, equipment, etc. (EF)

FINANCE - 10%
1. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)
2. Manages time effectively, offering support when experiencing low volume, to maximize time while at the screening station, i.e. projects, sorting. (EF)

GROWTH/INNOVATION - 10%
1. Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)
2. Offers suggestions to improve customer service and experience through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE REQUIREMENTS
o N/A

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o N/A

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Ability to consistently delivers excellent customer service
o Demonstrates a strong commitment to practice all precautionary protocols set in place by facilities, CDC recommendations and government regulations along with social distancing guidelines, as appropriate
o Works well in a team environment, as well as independently, with minimal supervision
o Ability to prioritize frequently, quickly shift tasks, and adapt to a rapidly changing environment
o Ability to communicate effectively and escalate utilizing problem solving and decision making skills
o Builds relationships with supporting departments, i.e. Guest Relations, Security, Human Resources, Clinical Operations
o Possesses campus knowledge to support providing direction to patients, visitors, family members and vendors entering facility

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs Yes
Business professional Yes
Other (dept approved) Yes

On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Reports Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.