Job Description

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you've come to the right place. To learn more about the incredible impact we're making on both our local and global communities, Click Here!

Foot Locker, Inc is the world's leading retailer of athletically inspired footwear and apparel. Our brands include Foot Locker, Champs Sports, Footaction, Kids Footlocker, Lady Footlocker, and Eastbay.

We are seeking a talented Manager to join the Loyalty team within the Global Marketing organization working on FLX, Foot Locker's new, best-in-class loyalty program. In this role, the Manager will be responsible for helping the management and growth of FLX, specifically within the Loyalty Member Redemption Strategy Team.

This is a high-profile initiative with senior-level visibility. The ideal candidate will have strong project management, organization, and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done (think 'start-up' within the organization). A passion for putting the customer first is a must, and experience with loyalty programs is preferred.

Collaborate across the business to bring the vision to life (i.e. Data/Analytics, Technology, Legal, Brand Marketing, Digital Marketing, Store Operations, Customer Service, etc.)
Manage day to day operations of the loyalty program redemption center using loyalty platform technologies, business processes, and direct communication with program members
Maintain loyalty marketing calendar to manage partner promotions and create excitement around key business initiatives
Maintain close relationships with key internal stakeholders of the loyalty program (eg legal, customer service, brand marketing) to improve business processes and promote program growth
Monitor the health of the program and develop insights for future program enhancements
Collaborate with CRM team to build strategies to drive program engagement throughout the customer journey
Optimize rewards mix/inventory to drive customer loyalty
Collaborate with internal and external partners to build campaigns that drive loyalty marketing goals.
Perform periodic and post-campaign KPI analyses to inform the business and shape future strategies

* Bachelor's degree required
* 3-5 years of experience in the marketing space, loyalty marketing experience a plus
* Familiarity with customer loyalty programs, in the retail space and beyond
* Excellent organizational skills and familiarity with business processes and project management
* Excellent analytical abilities, rigorous attention to detail and bias for customer-centric planning
* Verbal and written communication skills
* Strong collaborative spirit, and relationship-builder both internally and externally
* Strong Excel & PPT skills a plus
* Global experience a plus