Job Description

Job Description:
Essential Job Functions

* Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
* Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
* Assists in instructing customers in the operation and maintenance of systems/equipment.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analyses and prepares reports on system problem trends and issues.
* Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
* Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
* Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
* Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
* Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications

* High school diploma or G.E.D.
* Two or more years of field support experience
* Experience working with the company's hardware, software and equipment products
* Experience working with customer technology and support requirements
* Experience working with process and/or system design concepts
* Experience working with appropriate programming languages, operating systems and software
* Experience working with engineering principles and practices

Other Qualifications

* Interpersonal skills to work with customers and other unit personnel
* Analytical and problem solving skills
* Communication skills
* Time management and organizational skills
* Ability to resolve non-complex hardware and equipment problems
* Willingness to travel

Work Environment

* Office environment
* May require weekend work
* May require shift work