Job Description

What does a great Technical Support Specialist do?

Youll be part of a fast-growing team that is changing the way merchants run and manage their business. We deliver more to these small and medium-sized businesses that desperately need easy-to-use software and well crafted hardware. With Clover, these businesses can run thousands of transactions, access reports on a dashboard remotely and handle their inventory through a single solution. Clover replaces cash registers, terminals, receipt printers, label printers and barcode scanners. It allows businesses to read Chip and PIN cards, swipe credit cards and process Apple Pay and other mobile payment apps. Clover has sold over one million devices to restaurants and shops all over the worldand probably in your own neighborhood. We focus on hiring and retaining associates who are capable in handling any situation with confidence and grace. Resourceful, a great problem solver? Known for your troubleshooting skills? Read on.



In this role, you can expect to:

* Build a plan and take charge in situations where others feel lost. If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we want to hear from you!
* Be an effective problem solver and decision maker in a dynamic environment
* Use your intelligence and hardworking demeanor with an overwhelming need to achieve
* Solve customers problems and help them get back to managing their business as quickly and easily as possible. You will do this on the phone with small business owners most of the day.
* Be empowered to provide customers with peace of mind that their current issue is resolved.
* Take ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution.
* Solve the current customer concern, and actively identify and solve any lurking complications the they may encounter.
* Share insights with peers and management our positive team culture relies on open communication to continuously improve how our work gets done.
* Have fun! Our work is important, but we dont take ourselves too seriously. We love helping others and have a fun community hardworking to doing so!

Dont worry you dont have to be an expert to become one! So long as you bring your passion for supporting people and problem solving, well invest in you to look after the rest. Well provide fun, detailed and paid training that will provide you everything you need to know to feel confident handling technical device issues with a team of support by your side.



Basic requirements for consideration:

* Willingness to work a flexible schedule and overtime when needed
* Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
* Ability to handle complaints and unpleasant customers
* 1+ years in a service oriented capacity



Desired Skills

* Experience in a Technical/Troubleshooting Support role or similar call service center
* Familiarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.
* Some experience with multiline telephones and online noting systems
* Associates Degree or higher in Information Technology or related field



Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.