Collection Recovery Senior Specialist
Posted on: 17 Jan 2021
Johnston, RI
Job Description
Description
As a successful member of the Total Loss team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
* Timely follow-up with appropriate contacts in regards to claims
* Complete account maintenance, in accordance with our SLAs.
* Ability to multi-task and work independently in a fast paced work environment
* Ability to de-escalate situations and maintain professionalism at all times
* Maintaining compliance with all banking requirements
Qualifications
Experience and Skills:
* 1+ Year of Customer Service Experience/Collections experience
* Excellent verbal, written, and problem solving skills
* Able to prioritize and manage daily workload
* Ability to work in a team, fast paced, fun environment
* Computer proficiency and ability to adapt
* Self-motivated attitude with a desire to succeed
Education:
High School or Equivalent required
Hours & Work Schedule:
Hours per Week: 40
Work Schedule: Monday-Friday 8am to 4:45pm
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Citizens Bank
Providence, RI
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $158.6 billion in assets as of September 30, 2018. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions.
In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products and asset finance.
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IndustryBanking/Financial Services
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No. of Employees18,100 Approximately
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Website
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Jobs Posted1755
