Job Description

This position has the flexibility to work out of any Gallagher location nationwide or be fully remote. It is not required to be in the San Diego area.

CRES Insurance Services, a Gallagher Affinity Division, has been serving the E&O needs of the real estate community for 25 years. Were seeking motivated and dedicated professionals to join our dynamic team in our Underwriting/Customer Service Department.

CRES Insurance Services is offering a wonderful opportunity to qualified candidates for a full-time entry level position on our Team. As an Associate Account Specialist, you would report to the Underwriting Manager. You would be part of a team that is on the frontlines for the company, taking incoming calls and webchats from prospects and providing our signature World-Class Customer Service Experience to our clients. This position provides potential to advance within the Underwriting Team.

Position Summary:

As an Associate Account Specialist, you will be trained to have a good overall knowledge of the company, our products and offerings, and will use this knowledge and insight to better serve the clients by:

* Handling and processing policy renewals, including several contacts with clients to ensure successful renewal

* Taking in-bound calls and fulfilling all customer service requests as needed

* Helping with outbound phone calls for non-renewals, renewal reminders and any policy changes needed

Key Performance Factors:

* Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment

* Stable, adaptive, and able to handle a stressful situation with calm and reason.

* Flexible, open to change, and can experiment with new solutions to achieve results

* Self-assured, confident, and secure when making decisions and taking action

* Enthusiastic, expressive and cheerful when communicating with clients and colleagues

* Perceptive, and intuitive, able to read situations to figure out people and issues

* Analytical reasoning, creative problem solver

Required:

* High school diploma
* Minimum of 1 year of customer service experience
* Strong typing and basic computer skills.

Preferred:

* Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Work Traits:

* Good verbal communication skills
* Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

U.S. Eligibility Requirements:

* Interested candidates must submit an application and resume/CV online to be considered
* Must be 18 years of age or older
* Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
* Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
* Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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