Job Description

Job Description
Position Summary

The Account Manager will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer experience. This position will be responsible to lead people, processes and programs to drive operational excellence in a complex work environment up to or over 1 million square feet in size. The Account Manager may be required to work outside of normal business hours. We are looking for someone who adapts quickly to change and is able to provide win-win solutions for both the client and ABM. A critical thinker who uses good judgement to solve problems and one who can effectively communicate with the client and their team. Bilingual is preferred (English/Spanish).

Essential Duties

* Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.
* Control supplies, equipment, and personnel necessary to meet customer specifications.
* Interact with customers daily to obtain feedback on services and special needs.
* Troubleshoot potential problems and concerns.
* Manage the companys quality control monitoring and safety programs at the assigned buildings.
* Conduct quality of service inspections at assigned buildings.
* Attend ABM training workshops when scheduled.
* Develop operational improvement plans and implements process changes within assigned buildings.
* Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
* Ensure compliance with company policies and procedures and all federal, state and local government regulations.
* Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
* Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
* Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
* Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.

Minimum Requirements

* Bachelors degree preferred or equivalent military experience
* 3-5 years of management experience
* Experience in facility services or building management
* Experience in warehouse, distribution center or manufacturing environment is a plus
* Excellent organizational skills and attention to detail
* Solid business acumen and basic accounting principles
* Proficient in Microsoft Office
* Must have working knowledge of OSHA safety standards and regulations
* Able to pass ABMs background check process and have a valid State issued drivers license
* Previous custodial experience desired