Job Description

At Optum, we share what might be seen as a surprisingly simple goal: making the health system work better for everyone. We look for people who relentlessly push themselves to go farther. For these high performers, a position on a team at Optum, a business of UnitedHealth Group, is a natural fit. We offer more than the talent, resources and can - do culture - we offer a place to improve the lives of others while doing your life's best work.(sm)

Optum Care Medical Group serve the communities within Orange and southern Los Angeles counties. The combined medical group is composed of 15 practices with more than 90 physicians and mid - level providers. From pediatric and adolescent medicine, to adult and senior care, Optum Care Medical Group strive to provide a higher level of service through our unique, patient - driven model.

The Front Office Coordinator works in collaboration and in continuous partnership with OCMG to support and monitor the ongoing efforts to provide high quality care for patients. Serves as a representative to patients, utilizing professional customer service skills. Works closely with physicians, managers and office staff in coordinating patient care. Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.

In addition to performing the full Front Office role, the Front Office Lead guides and facilitates all aspects of the Front Office. They will provide leadership and support to all members of the Front Office. Helps to ensure proper completion of front office duties and continuous patient flow. The Front Office Coordinator will perform the responsibilities listed below in support of smooth operations of the clinic and OptumCare mission and vision.

*Working Hours: Mon-Fri 8am-5pm. No nights, weekends or holidays.

Primary Responsibilities:

* Responsible for front office operations and efficiency
* Staffing and scheduling of appropriate levels of coverage for scheduling needs
* Monitors all revenue cycles are procedures
* Respond appropriately and timely to patient concerns and/or needs
* Collaborates with the practice manager and/or supervisor to facilitate effective communication to team members
* Train, supervise and assist staff in a variety of workflows and processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High school graduate or GED
* 1+ years of experience working in a medical office setting
* You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

* Proficiency in Practice Management System
* Knowledge of billing, coding and insurance processes
* Proficient in Microsoft Office i.e. Word, Excel and Outlook

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: OCMG, medical office, front office coordinator, data entry, insurance verifications, EMR, ICD-10, CPT, referrals, authorizations, Irvine, CA, California