Job Description

Optum is a health services business dedicated to making the health system work better for everyone. We serve people throughout the entire health system. This allows us to bring a uniquely broad, yet experienced, perspective. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change. Beyond just a company and a brand, Optum is a unique and valuable collection of people, capabilities, competencies, technologies, perspectives and partners. These resources along with our highly integrated breadth of services across UnitedHealth Group, places Optum in an unparalleled position to positively transform the entire health system. We do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This role is based out of Nashville, TN. The Epic Electronic Health Record (EHR) Consultant will be responsible to serve as a liaison between clinical and operational stakeholders and end users through translation of workflow needs and system requirements. Act as an advisor and mentor project team members for assigned Epic module.

Strong candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive beneficial innovation for our company and our clients.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Assist team to translate business requirements into functional specifications and manage changes to specifications. Prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
* Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module
* Collaborate with end users to design and build the Epic system in a timely and high-quality manner and make corrective configuration or enhancements
* Provide Technical / Clinical / Revenue cycle workflow consultation including application configuration. Review, analyze, and evaluate systems needs to develop recommendations for customers
* Work with trainers to develop and maintain application specific training curriculum and materials
* Adhere to organization standards for system configuration and change control
* Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
* Facilitate communication with stakeholders from initial requirements to final implementation
* Determine staffing requirements and supervise the work of all direct reports to ensure effective and efficient group functioning
* Contribute in Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases
* Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
* Participate/Lead in design and validation sessions and ensure appropriate documentation, follow-up and follow-up questions and/or workflows/configuration clarifications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 3+ years Epic enterprise application experience
* Active Epic certification in one or more Epic applications
* Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
* Experience with Epic systems build, test, optimization, support and training with clinical and revenue workflows
* Associate degree required
* Ability to travel 25% of the time e.g. Monday thru Thursday, depending on the role and project requirement

Preferred Qualifications:

* Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
* Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
* Any combination of certifications and/or experience

Key Competencies:

* Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
* In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
* Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
* Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills
* Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
* Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

At Optum, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Epic, Consultant, Nashville, TN, Tennessee, Telecommute, Remote