Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description



The Head of Program Operations is a key leader in the Strategic Planning and Delivery (SP&D) organization. He/she is responsible for developing and providing analysis on SP&Ds progress to plan to ensure timely value realization. This leader reports to the Head of SP&D, executive leadership team and other senior business leaders. Will also be responsible for identifying potential roadblocks to execution and developing agendas with bias toward decision and action.

KEY RESPONSIBILITIES

Execution and Administration

* Determine daily/weekly goals of program team based on progress of effort and prepare meeting agendas consistent with goals;
* Identify potential risk to execution or achieving goals for steering committee attention and develop framework for timely action by steering committee
* Report on the progress of workstreams and initiatives, track performance of initiatives and identify key risks to value and execution
* Complete projects/ad hoc analysis for Head of Strategic Planning and Delivery, steering committee and Workstream Sponsors
* Present the SP&D story (inclusive of progress, barriers, alternative options, impact, and actions required) in a comprehensive yet succinct manner, suitable for executive leadership audience

Analytics/Reporting

* Proactively review and analyze financial health of all workstreams and overall effort
* Report on the progress of workstreams and initiatives, track performance of initiatives and identify key risks to value and execution
* Complete projects/ad hoc analysis for Workstream Sponsors and Head of Strategic Planning and Delivery
* Become an expert in the functionality of SP&Ds core tracking and reporting system for overall SP&D management / tracking and coaches others on its use
* Use SP&Ds core tracking and reporting system to track progress of initiatives through the pipeline at every stage
* Review and analyze financial health of workstreams and identify key risks to value and execution
* Conduct analysis to identify opportunities to improve business profitability, program and workstream effectiveness and other MM175 goals

Drive accountability and decision-making

* Drive senior leaders to meet deadlines and make timely decisions
* Create list of Steering Committee meeting action items to ensure they are timely completed

Supervisory Role

The Head of Program Operations will directly supervise a team of data and reporting analysts. This leader will be accountable for building and leading a diverse team in an inclusive environment, focused on employee development and leading a highly engaged and motivated team.

REQUIREMENTS

* Bachelors Degree
* Self-motivated person thats comfortable working in a fast paced, dynamic environment
* Highly Skilled and Experienced with using Microsoft office (with exceptional Excel and PowerPoint Skills)
* Outstanding analytical skills
* 10+ years of work experience involving data analysis, project management and/or complex problem solving
* People management experience preferred
* Excellent organizational and analytical abilities
* Sound business judgment
* A good role model for the business, including business and value focus, not audit and bias to action
* Strong communication skills, with experience in preparing written materials for executive leadership audience
* MBA preferred
* Must be eligible to work in the US without sponsorship

Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.