Customer Service Representative, Barbourville, KY
Posted on: 16 Jan 2021
Stafford, KY
Job Description
We are GDITKYCSR. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. KYCSR
REQUIRED QUALIFICATIONS
* Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
* Places outbound customer service or customer satisfaction calls, as required by client.
* Completes call guides; gathers and verifies required information.
* Attends telephone skills and program information training sessions; adheres to established levels of service.
* Adheres to established customer service and documentation standards within required time frames.
* Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
* Basic Qualifications
* High school diploma or G.E.D.
* Zero or more years of customer service or other telephone experience
* Other Qualifications
* Basic communication skills
* Call center experience preferred
* Ability to follow oral and written directions
* Ability to meet professional standards towards project and co-workers
U S Citizenship is required - Must be able to obtain and maintain a government security clearance .
* Office environment
* May require shift work M-F, 8am to 8pm.
* Performs clerical or administrative duties as assigned
We also offer:
* Monday-Friday, workshift schedules 8am to 8pm.
* Flexibility,
* 401(K)
* Accrued vacation and sick time
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Telecommuting Not Allowed
Work Location:
USA KY Barbourville
Additional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI128660302
General Dynamics
Falls Church, VA
General Dynamics Corporation operates as an aerospace and defense company worldwide. It operates in five segments: Aerospace, Combat Systems, Information Technology, Mission Systems, and Marine Systems. The Aerospace segment designs, manufactures, and supports business-jet aircraft; and offers business-aviation services, including maintenance, fixed-base operation, government fleet, aircraft management, charter, and staffing services, as well as integrated aviation solutions.
The Combat Systems segment engages in the design, development, production, modernization, and sustainment of combat vehicles, weapons systems, and munitions. This segment offers wheeled combat and tactical vehicles; main battle tanks and tracked combat vehicles; weapons systems, armaments, and munitions; and maintenance, logistics support, and sustainment services. The Information Technology segment provides information technology (IT), IT infrastructure modernization, and professional services, as well as cloud, cyber, software development, systems engineering, and data analytics services and solutions.
The Mission Systems segment offers mission-critical C4ISR products and systems, such as space, intelligence, and cyber systems; ground systems and products; and naval, air, and electronic systems. The Marine Systems segment designs and builds nuclear-powered submarines, surface combatants, and auxiliary and combat-logistics ships for the United States Navy and Jones Act ships for commercial customers.
This segment provides nuclear-powered submarines; surface combatants; auxiliary and combat-logistics ships; commercial product carriers and containerships; design and engineering support services; and maintenance, modernization, and lifecycle support services, as well as repair services for navy ships. The company was incorporated in 1952 and is headquartered in Falls Church, Virginia.
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IndustryEngineering
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No. of Employees105,600
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Website
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Jobs Posted7128
