Job Description

Job Descriptions

Job Summary

Who we are: Within the TPX organization, Comcasts Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means making it incredibly easy to have outstanding speed and coverage throughout your home; delivering magical smart home solutions that just work; and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcasts hero product, and we are developing the complete connected home experience that makes our broadband so unique. Job Summary: As a member the Connected Living product team, you will help elevate the definition of device onboarding from a basic process to a robust experience spanning all steps of the customers journey. Our success will be measured by the level of support we provide as well as connection success as our customers navigate device installation and activation. The Product Manager role will report into the Director, Device Activation, and assist with efforts to help drive the product strategy, define the customer experience and track the success metrics for self-install activation of all supported devices. To succeed in this role, you should have a strong product mentality and experience working with cross-functional teams.

Job Description

A Successful Candidate is:

Action- and execution-oriented. You arent afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirementsall without sacrificing whats right for the customers. You can then turn those requirements into user stories within a prioritized product backlog. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate and bring all impacted partners along with you.

A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. Youve seen how strong cross-team collaboration and partnership yields the best outcomes. You work cross-functionally with your design and engineering partners, providing clear direction on the what and why but giving them a strong voice to define the how.

A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and actually talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.

Core Responsibilities

* Work with product, user experience design, engineering (hardware and software) teams and program delivery to help define and deliver upon the onboarding product vision. This includes but is not limited to:
* Writing user stories
* Defining product requirements
* Maintaining a backlog
* Preparing sprints
* Drive new features and enhancements
* Partner with copy, UX, translation, business and engineering to bring user stories to life
* Track key features and deliverables and associated deployment targets
* Prioritize bugs
* Monitor product performance including success and operational metrics

Preferred Requirements

* Self-motivated, independent worker, able to drive multiple projects
* Creative, flexible, detail-oriented and organized
* Excellent written and verbal communications skills
* Bachelors degree or equivalent
* 5-7 years of working experience
* 2+ years of digital product experience including requirements definition, management of engineering cycles, interaction design, user research, and usability testing

Core Responsibilities

* Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget.
* Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets. Evaluates technologies. Develops detailed product features and requirements and develops implementation plans.
* Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
* Accountable for profit and loss or budgetary management for assigned products.
* Directs the product planning and scheduling process according to sales volume, inventory requirements and materials availability.
* Establishes and implement policies and procedures needed to achieve goals.
* Develops, mentors and trains Specialists to ensure department work performance and objectives are met.
* Manages, gathers and analyzes competitive intelligence data for product lines.
* Provides product support and documentation and develops product materials.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years