Job Description

Job locations: 5300 West Tulare, Visalia, CA or 11200 Lakeline Blvd, Austin, Texas

Summary:

We are looking for a bilingual Spanish speaking candidate-required for this role

The Cigna Supplemental Benefits (CSB) Agent Resource Center (ARC) Senior Representative is responsible for being well versed in the rules and regulations of Medicare and Medicare Supplement insurance plans, handling Underwriting, as well as Commission/Compensation inquires. The representative will handle incoming requests of a varying nature and must be ready to quickly use resources in order to accurately provide the information being requested.

The Representative reviews submitted applications and must interpret notations left by the New Business division and present the information to the callers (either agents or applicants.)

The Representative is familiar with underwriting terminology in order to assist with pre-qualifying applicants as well as being able to explain the reason for an Underwriting decline and/or what is needed for an underwriting appeal. The Representative is familiar with Commissions payments and schedules in order to assist with agents inquiries regarding their compensation.

Job Responsibilities:

* Receives requests via telephone regarding Insurance application status, Underwriting, and Commissions.

* Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.

* Performs research to respond to inquiries and interprets notifications to determine most effective response.

* Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

* Schedule may vary based on needs of business but core working hours are: Monday-Friday 8-5:30 CST

* Performance determined on may factors including phone metrics and quality assurance scores.

Minimum Qualifications:

* Fluent Bilingual in Spanish is required

* Associates Degree and/or 2+ years work experience in customer service- call center preferred

* Previous work experience in customer service required

* Ability to handle complex customer issues in a professional and calm manner

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.