Senior Associate, Process Management
Posted on: 15 Jan 2021
Plano, TX
Job Description
Plano 3 (31063), United States of America, Plano, Texas
Senior Associate, Process Management
As a Process Manager (Senior Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes that impact the companys bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
* Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
* Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
* Identify and implement process improvements driving issue resolution/risk mitigation activities
* Tracking and resolving process breakdowns
* Understanding customers needs of the process and driving process improvements
* Developing and maintaining formal process documentation including procedures and process flow diagrams
* Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
* May lead a team and/or direct others on projects
Basic Qualifications:
* High School Diploma, GED orequivalent certification
* At least 1 year process management
* At least 1 year experience with root cause analysis
Preferred Qualifications:
* Bachelors Degreeor military experience
* Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
* At least 1 year of experience in Compliance or Risk Management
* At least 3 years experience in process management
* At least 2 years experience with business analysis
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One
McLean, VA
Capital One Financial Corporation operates as the bank holding company for the Capital One Bank (USA), National Association; and Capital One, National Association, which provides various financial products and services in the United States, the United Kingdom, and Canada. It operates through three segments: Credit Card, Consumer Banking, and Commercial Banking.
The company offers non-interest-bearing and interest-bearing deposits, such as checking accounts, money market deposit accounts, negotiable order of withdrawals, savings deposits, and time deposits. It also provides credit card loans; auto, home, and retail banking loans; and commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. In addition, the company offers credit and debit card products; online direct banking services; and treasury management and depository services.
It serves consumers, small businesses, and commercial clients through the Internet and mobile banking, as well as through Cafés, ATMs, and branches located in New York, Louisiana, Texas, Maryland, Virginia, New Jersey, and the District of Columbia. Capital One Financial Corporation was founded in 1988 and is headquartered in McLean, Virginia.
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IndustryBanking/Financial Services
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No. of Employees48,800
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Website
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Jobs Posted1924
