Job Description

Job Description

Our Call Center Product Management team is looking for a Salesforce Product Manager who is passionate about the customer experience and has analytical and multi-task abilities to thrive in a fast-paced environment. The Salesforce Product Manager has an intimate knowledge of the current state of the business and technology roadmaps in order to implement the plan to achieve the desired future state.

About the Job

Experienced Product Manager with an extensive background in delivering scalable and robust enterprise implementation projects to the intended user base. You will be a key contributor on the product team delivering on mission-critical systems implementations and business processes. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of system/tool enablement and identifying product functionality that would be beneficial to the business.

Candidate should be able to quickly learn the business and platform and be able to deliver the projects in an expedited agile environment. Our ideal candidate would possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced and high growth environment.

Responsibilities and Day-to-Day View

This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities and feature sets.

Work with portfolio and delivery teams to create the enablement strategy roadmap, identify minimal viable product that drive a highly effective and efficient project development and delivery Scrum team.

Serve as a leader to drive the business thru transformational implementations

Acts as a product evangelist to build awareness and understanding across teams and organization

Work effectively with the technical/development team and help them understand the needs of the business user communities

This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.

Required Qualifications

Bachelors degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field

5+ years of product management experience with proven track record of managing all aspects of a successful product throughout its lifecycle

Experience within high tech, software and/or wireless/telecom industry highly desired

Solid technical background with understanding and/or experience in software development to be able to translate details to the business user communities

Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives

Experience in product roadmap assessment and planning.

Experience in driving and gathering business requirements, assessments, planning, and enablement

Experience in working with both the business and technical team, coordinating/leading enablement planning, and deployment across multi-dimensional teams.

Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

Preferred Qualifications

Experience working within scaled Agile development team

Experience with Salesforce technologies

Masters Degree in Marketing, Computer Science, Information Systems or related field

Experience in a Call Center, Retail, or AT&T consumer business operations

Salesforce certifications

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