Job Description

The JPMorgan Chase & Co. Military Pathways Direct-Hire Program is a highly selective program that connects top veteran talent to essential roles at JPMC and provides candidates the training, support and exposure they need to grow into future leaders across our most demanding businesses. Military Veterans have a unique set of experiences and leadership abilities that are greatly valued in our organization.

As a member of the Military Pathways Direct-Hire Program, you will receive:

* Induction training and acclimation support in your first month on the job
* 12-months of program support, coaching and career development from our dedicated Pathways team
* Networking opportunities with your Pathways colleagues
* Exposure to senior members of the business
* Professional skills training throughout the year to complement your on-the-job experience

This approach will enable you to create a network and set you up for success as you enter your career at JPMC.

As a Pathways Direct-Hire, you will be placed in a role based on professional experience and business priorities, focused on one of a few areas including: Asset & Wealth Management, Consumer & Community Banking, Commercial Banking, and Corporate & Investment Banking.

To ensure continuous development throughout the program, each candidate will receive mentorship, guidance, and support from your individual manager, program manager, veteran sponsor and many other influential business partners across the firm.

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing whats right and creating solutions that make lives better. Build your career on our strong foundation and help shape whats nextfor you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Our Customer Service Organization provides exceptional customer service to our retail customers with a broad array of products and services.

* Retail Customer Service, Chase Online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.

We are looking for individuals with a passion for managing a team of approximately 15-18 direct reports in an incoming call center environment and have the following skills:

Leadership Skills:

* Develop and lead team of Specialists
* Lead by example and coach on key behaviors to drive results
* Responsible for performance management
* Select and retain talent
* Identify ways to support inclusion and diversity

Customer Focus:

* Resolve employee and escalated customer problems and inquires
* Operates with urgency and meet deadlines

Communication Skills:

* Communicate both verbally and written
* Ability to influence internal and external business partners
* Relationship management

Problem Solving Skills:

* Conflict resolution skills
* Prioritize diverse workloads

Analytical Skills:

* Participates in execution of strategy
* Specialized functional or technical knowledge that allows for independent thought and action on important department activities
* Required to abide by all applicable regulatory and department practices and procedures
* Drive risk and control initiatives

Computer Skills:

* Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
* Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

CCB and U.S. Military Veteran Qualifications:

* Enlisted/Junior Officer background with 4+ years of Military experience
* 0-5 years of separation from military service
* Leadership experience is required, minimum of two years management experience strongly preferred
* Must be willing to work in an environment that requires phone-based customer interaction, call center experience preferred
* Advanced proficiency with computer functions with MS office suite strongly preferred
* High School Diploma or equivalent required, Bachelors Degree preferred
* Ability to participate in scheduled Virtual Induction training in May 2021

Bilingual/Spanish speaking is a plus