Customer Service - Test Center Administrator

PROMETRIC
0 reviews

Posted on: 12 Jan 2021

Millbury, MA | Shrewsbury, MA

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Job Description

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric is an Equal Opportunity Employer: Disability/Veteran

Required Conduct:

* Ensure every candidate receives a fair test
* Represent Prometric's vision, mission and values
* Ensure your test center provides a best-in-class and comfortable testing experience
* Permit only eligible candidates
* Safeguard the test center from misconduct

Responsibilities:

* Maintain and apply expert knowledge of test center policies, practices and procedures
* Greet examinees and verify identification
* Register and prepare candidate scorecards
* If applicable, digitally scan and record candidate fingerprint identification
* Continuously monitor candidates as they complete exams
* Resolve or report candidate issues with urgency
* Secure all computer software in the test center at all times
* Reboot computer servers and reset passwords as necessary
* Report any occurrences outside company guidelines to corporate management
* Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience:

* High School Diploma required, college experience a plus
* One to two years customer service related experience required
* Ability to communicate with candidates effectively and with professionalism and authority
* Ability to write detailed reports and correspondence
* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
* Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

* Capable of lifting up to 40 pounds
* Ability to remain in a stationary position for extended periods of time while administering exams
* Ability to perform periodic walk-throughs
* Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
* Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
*Ability to enroll and pass a background check for administering federal government client exams

Work Locations:

1. This position will primarily be working at the test centers located in Shrewsbury and Millbury, MA
2. Occasionally this position will cover shifts located at the test center in West Springfield, MA
Available Shift(s):
1. This is a full time position working approximately 40 hours per week
2. Flexible shifts Monday through Friday 7am to 6pm when working at Shrewsbury or Millbury, MA location
3. Occasionally some Saturdays and week days at West Springfield, MA location

PROMETRIC

Baltimore, MD

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program.

Expertise

At Prometric, we understand the vital role that assessment programs serve in enabling professional and academic advancement, supporting increased economic opportunity and mobility for qualified individuals, and protecting the health and safety of the communities in which we live and work. It is against this backdrop that we have worked over the years to develop and continually refine the expertise required to support these critical missions. By working collaboratively with subject matter experts and leading organizations to understand current organizational requirements as well as future market challenges, we have built a strong foundation of knowledge in such industry verticals as healthcare, financial services, information technology, professional services, and government licensing.

In an environment of constrained budgets and competing priorities, many organizations rely on their testing and assessment partner to bring functional and technical expertise to the table. Prometric has spent years hiring and developing our technical and professional staff to be able to provide the level of expertise required by these organizations. From test developers and psychometricians who assist our clients in building and maintaining test content, to business analysts, implementation managers, and center operations staff who administer exams to each test taker in a reliable and secure environment, to client success specialists and product managers who ensure the voice of the customer is incorporated into our product roadmaps, we provide you with a team of experts that are solely focused on the success of your program.