HR Service Representative
Posted on: 11 Jan 2021
Reynoldsburg, OH
Job Description
Description
Position Summary
Responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions. The HR Services Rep will assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in PeopleSoft. They will provide 1st level functional support to associates and managers using the PeopleSoft web application on-line or using the automated IVR phone application to complete their transactions.
Responsibilities
* Answer benefit and payroll questions
* Respond to calls transferred from the IVR to assist associates and managers with benefits inquiries and ESS/MSS transactions
* Input appropriate data into the core application of PeopleSoft to complete benefit data transactions that cannot be completed through ESS or MSS
* Coordinate with other functional groups within HRDirect as necessary
* Provide excellent customer service to all customers
* Provide first level functional support to callers needing assistance with ESS and MSS
* Provide first level functional support to store managers entering HR data transactions through the POS.
* Assist with HR and PR data transactions and inquiries
* Document all calls in HRDirect call tracking system
* Engage Service Coordination Supervisor for issue resolution as needed
Qualifications
* Excellent communication skills
* Strong attention to detail and accuracy
* Strong customer service skills
* Ability to work in a team environment to achieve goals
* Fluency in Spanish or French preferred, verbal and written
Education and Experience
* Bachelor's degree preferred
* 1-2 years HR, payroll and benefits administration experience preferred
* 1-2 years Service Center environment experience
Note: May perform other duties as assigned
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
L Brands
Columbus, OH
L Brands, Inc. operates as a specialty retailer of women’s intimate and other apparel, beauty and personal care products, home fragrance products, and accessories. The company operates in three segments: Victoria’s Secret, Bath & Body Works, and Victoria's Secret and Bath & Body Works International. Its products include loungewear, bras, panties, athletic attire, shower gels and lotions, aromatherapy, body care, soaps and sanitizers, handbags, jewelry, and personal care accessories. The company offers its products under the Victoria’s Secret, PINK, Bath & Body Works, La Senza, Henri Bendel, White Barn, C.O. Bigelow, and other brand names. L Brands, Inc. sells its merchandise through company-owned specialty retail stores, which are primarily mall-based; through its Websites; and through franchises, licenses, and wholesale partners.
As of February 27, 2019, the company operated 2,943 company-owned specialty stores in the United States, Canada, the United Kingdom, Ireland, and Greater China, as well as sold its brands through approximately 600 franchised locations and online worldwide.
The company was formerly known as Limited Brands, Inc. and changed its name to L Brands, Inc. in March 2013. L Brands, Inc. was founded in 1963 and is headquartered in Columbus, Ohio.
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IndustrySales/Retail
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No. of Employees25, 500
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Website
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Jobs Posted5351
