Job Description

KPMG is currently seeking a Director in Customer & Operations for our Consulting practice.

Responsibilities:

* Manage and deliver large, complex public services and state/local government engagements that identify, design, and implement creative business and technology services for state/local government clients
* Develop and execute methodologies and solutions specific to the public sector and state/local government industry
* Handle engagement risk, project economics, planning and budgeting, account receivables, and definition of deliverable content to help to ensure buy-in of proposed solutions from top management levels
* Develop and maintain relationships with a large number of senior management at state/local government agencies, positioning self and the firm for opportunities to generate new business
* Evaluate projects from a technical stance, helping to ensure that the development methods used are correct and practical; evaluate risks related to requirements management, business process definition, testing processes, internal controls, project communications, training, and organizational change management
* Manage the day-to-day interactions with client managers

Qualifications:

* Minimum ten years of experience in the Health and Human Services Medicaid solution delivery market, working for a commercial off-the-shelf (COTS) solution provider or consulting organization with a minimum of eight years of experience managing large, complex technology projects on the scale of a State Medicaid Maintenance Management Information System (MMIS) solution
* Bachelor's degree from an accredited college/university in technical sciences or information systems
* Prior experience and has served in a team supervisory role on at least one MMIS implementation and one MMIS M&O engagement such as Program Manager, Module Project Manager, Solution Architect, Technical Solution Lead, or Quality/Testing Manager
* Demonstrated experience leading teams of more than twenty staff, including staff from diverse organizations to successfully implement and operate technology-based solutions
* Hands-on experience with the Center for Medicare and Medicaid Services (CMS) Medicaid Information Technology Architecture (MITA), Medicaid Certification Lifecycle, associated toolkit and CMS checklists
* Capable of presenting Medicaid topics to large, varied audiences in either written or verbal presentation format and experience in working on customer proposals or deal capture teams in the State Medicaid market
* Travel may be up to 80-100%
* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future