Full-Time Loss Prevention Service Specialist
Posted on: 11 Jan 2021
Brooklyn, NY
Job Description
The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in Center Core. The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.
ACCOUNTABILITIES
PRIMARY RESPONSIBILITIES
* Works to promote customer service in the store by implementing the Kohl's Smile and Say Hi initiatives and helping customers with their needs
* Assists in implementing loss prevention strategy
* Promote a neat and clean store appearance at the entrance
* Conducts associate package checks
* Works in Center Core or at entrances to deter theft and provide customer service
OTHER DUTIES
* Will NOT make shoplifting apprehensions
* May assist the loss prevention associates, as necessary
* Conducts building and physical security inspections to minimize exposure to loss
* Promotes a safe environment for associates and customers and responds to emergency situations
QUALIFICATIONS
REQUIRED
* Maintains attendance according to Kohl's standards
* Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
* Maintains high ethical standards and adheres to Kohl's policies and procedures
* Maintains standards of appearance by following the required Kohl's dress code
* Ability to participate in physical activities, including walking, lifting and climbing on a regular basis
PREFERRED
* Experience in a customer service environment
* Prior experience in retail loss prevention, security or law enforcement preferred
Kohl's
Menomonee Falls, WI
Kohl's is an American department store retail chain, operated by Kohl's Corporation. With 1,158 locations, it is the largest department store chain in the United States as of February 2013. The company was founded by Polish immigrant Maxwell Kohl, who opened a corner grocery store in Milwaukee, Wisconsin in 1927. Branching out from its successful grocery store chain, the company opened its first department store in 1962. British American Tobacco Company took a controlling interest in the company in 1972, and in 1979, the Kohl family left the management of the company. A group of investors purchased the company in 1986 from British American Tobacco and took it public in 1992.
The company is headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating stores in every U.S. state except Hawaii. Kohl's became the largest department store chain in the United States in May 2012, surpassing its biggest competitor J. C. Penney. The company is listed on both the S&P 500 (since 1998) and the Fortune 500. In terms of revenue, the chain was the 20th-largest retailer in the United States in 2013. As of 2013, Kohl's was the second-largest U.S. department store company by retail sales.
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IndustrySales/Retail
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No. of Employees34, 000
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Website
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Jobs Posted1135
