Job Description

Responsibility Summary

The Distribution Manager oversees and manages the full scope of operational activity within the branch location, including warehouse, delivery, production, customer satisfaction, facility, and expenses in alignment with company policies and objectives. This position is responsible for hiring, developing, coaching and counseling a team of employees within the warehouse and distribution functions. They drive accountability and ensure that operational expenses, such as inventory, freight and other various branch expenses are managed effectively.

Responsibilities

Responsible for branch safety; expected to create and maintain and zero accident/incident environment.
Meet and exceed operational key performance indicators (KPIs) and company financial objectives.
Maintain a full understanding and utilization of company ERP system; use to create daily/weekly/monthly shipping plans and execute.
Ensures operational expenses are approved and managed effectively and within budgets; order supplies and create expense reports as needed.
Manage daily branch warehouse activities including receiving, shipping, freight, and routing of delivery vehicles as needed.
Communicates issues and successes effectively to Regional Distribution Manager.
Manages all aspects of the building facility, including the monthly walkthroughs, reporting non-conformances, working with local landlord and supervisor to ensure building requirements are being met and maintained.
Ensure facility is maintained per OSHA guidelines, company procedures and organization/sanitation expectations.
Oversees the production process to ensure special size filters are made within established inventory guidelines and documented production processes while ensuring customer expectations are met.
Manages the Inventory Control process, including stock replenishment and customer returns; conducts cycle counts and physical inventories as scheduled.
Manages the Shipping & Receiving process within company ERP system. Regularly reviews freight billing and takes appropriate and timely actions to rectify errors and variances.
Ensures staff is fully trained to utilize appropriate shipping methods and carriers to minimize cost.
Processes walk-in customer orders and fulfillment.
Responds to all external and internal customer requirements in an appropriate and timely manner ensuring that customer service is a top priority; interacts with all departments of the company and other branch locations.
Manages the requirements of the current quality system, including ensuring compliance with documented Standard Operating Procedures, policies and processes.Personnel Management
Builds a culture of safety within the branch, ensuring that it is a priority for employees. Ensures that employees understand the company’s expectations related to safety and enforces all related policies, procedures and programs. Ensures all employees complete initial, ongoing and remedial safety training.
Ensures that staff always demonstrates a “Customer First” mentality with both external and internal customers in pursuit of World Class customer service.
Manages daily activities, schedules, and productivity of staff ensuring expectations are clearly communicated.
Effectively recruits and hires all direct reports within budgeted headcount guidelines and procedures.
Completes honest and effective performance reviews for all direct reports, identifying appropriate and challenging goals for each.
Ensures that all direct reports have the appropriate skills and resources to be effective in their roles, including monitoring the need for initial, ongoing and remedial training.
Addresses personnel behavior and non-compliance issues directly and immediately, utilizing the various performance management tools available, involving HR as required.
Utilizes resources, such as Kronos, to effectively manage hours worked, overtime, PTO requests, etc. Supervisory

Responsibilities

Warehouse Associates report to this position.
Service Technicians may occasionally report to this position.General Qualifications
Solid managerial skillset to ensure expectations are set and managed effectively.
Proven ability to develop, lead and hold a team of employees accountable.
Excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Strong organizational skills with the ability to prioritize effectively and work under pressure while maintaining accuracy and meeting deadlines.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Knowledge of OSHA requirements.
Must be able to operate MHE and achieve certification

Experience & Educational Requirements

Minimum of 2 years warehouse or distribution management in a team environment required
High school diploma or equivalent required
Bachelor’s degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally utilize ladders with a weight capacity of 250 lbs. or less, lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.