Job Description

Description

Who are we?

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the worlds largest technology distributor with operations in 64 countries and more than 35,000 associates.

About this Business Unit:

Ingram Micro Technology Solutions brings technology to market, from the manufacturer to the hands of the people who use it. By providing businesses with immediate access to inventory all over the worldfrom household names to up-and-coming brandswe touch 80% of all global technology on its journey to the end customer.

About this role:

This is an exciting opportunity to support Aruba wireless and networking solutions.

Our ideal candidate will be tech-savvy with an outgoing and engaging personality!

Training and Certifications will be offered!

The Technical Account Manager (TAM) is the trusted advisor who engages our partners and sales organization to provide technical enablement that drives growth and development. The TAM makes Ingram Micro an indispensable business partner through collaboration with reseller and vendor partners.

Your role:

* Technical Account Managers are usually responsible for maintaining relationships with vendor and reseller partners, addressing their technical needs as well as finding opportunities for new business.
* Technical Account Managers must be able to understand the needs and goals of reseller partners and use that to introduce company's products and services.
* Establishes and maintains relationships with vendor contacts, reseller contacts, and internal associates.
* Maintain a deep understanding of vendor solutions and speak with customers about the most relevant features/functionality for their specific business needs.
* Provides presales solution design consultation to reseller partners and internal sales associates.
* Responds to customer inquiries regarding company products, features and/or services.
* Researches, documents and communicates recurring technical issues.
* Manages a diverse and complex scope of support issues. Solves complex support issues effectively. Escalate as necessary for confirmation of solutions or other options as needed. Assesses customers needs and recommends appropriate service offerings to proactively address.
* Will provide escalated support based on the complexity of the technical need.
* Associates in this job maintain technical knowledge acquired from experience and industry-recognized technical certifications.
* May be expected to travel up to 10 percent of the time this can include trade shows, vendor training, or reseller partner locations.

What you bring to the role:

* We are looking for a dedicated, ambitious, and self-driven Technical Account Managers who will work closely with our customers, build relationships with them, and help them achieve their technical goals and/or overcome technical challenges.
* Candidates will be an established and productive professional individual contributor.
* Excellent oral and written communication and presentation skills with an ability to create and present technical material to non-technical audiences.
* Candidates can independently work on moderate to complex projects.
* A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.

*This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.