Job Description

Technology Support Services Client Representative

* Country:US
* State:GEORGIA
* City:Smyrna
* Category:Sales
* Required Education:High School Diploma/GED
* Position Type:Professional
* Employment Type:Full-Time
* Contract Type:Regular
* Company:(0147) International Business Machines Corporation
* Req ID:342646BR
* Travel Required:Up to 10% or 1 day a week
* Min Salary:
* Max Salary:
* Currency:
* Location:Smyrna, GA US

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Introduction
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!

Your Role and Responsibilities
The Technology Support Services (TSS) Client Rep will develop relevant client relationships in an assigned territory to identify and develop growth opportunities for the full portfolio of technology support services provided by IBM. This includes support for IBM hardware and software, OEM hardware and software, networking products, as well as Internet Of Things products emerging in the marketing place (tablets, mobile devices, sensors, ATMS, etc).

The TSS Client Rep collaborate with other cross-team and cross-brand sellers to close and coordinate opportunities across multiple sales channels to ensure the IBM coverage model leads to growth for IBM Technology Support Services. He/she will develop and execute sales and engagement strategies that maximize client touches and interactions, ensure client satisfaction with IBM support, and drive growth in each strategic growth area of the TSS business.

Employees in this role are expected to specialize in the maintenance and technical support line of business. They will develop and maintain this expertise, understand competition, and develop appropriate winning sales strategies in an ever changing marketplace.

Required Technical and Professional Expertise
* Must have skills in Microsoft Office (Excel and Powerpoint particularly)
* Problem solving, creative thinking, and time management

Preferred Technical and Professional Expertise
* Sales skills or certifications
* Project management skills or certifications
* Leadership experience or training, and consulting skills

About Business Unit
Digital Sales is a specialized sales organization with a purpose-built infrastructure consisting of Global Digital Sales Centers in Atlanta GA, Chicago IL, Dallas TX, and Littleton MA. Digital Sales teams engage with clients of all sizes and markets to grow their businesses by solving strategic and tactical business problems with IBM's proven cognitive and cloud technology solutions.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.